table of content
1 Introduction to Research & Analysis Reports
1.1 Call Center Outsourcings Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Center Outsourcings Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Center Outsourcings Overall Market Size
2.1 Global Call Center Outsourcings Market Size: 2022 VS 2030
2.2 Global Call Center Outsourcings Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Center Outsourcings Players in Global Market
3.2 Top Global Call Center Outsourcings Companies Ranked by Revenue
3.3 Global Call Center Outsourcings Revenue by Companies
3.4 Top 3 and Top 5 Call Center Outsourcings Companies in Global Market, by Revenue in 2022
3.5 Global Companies Call Center Outsourcings Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Center Outsourcings Players in Global Market
3.6.1 List of Global Tier 1 Call Center Outsourcings Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Center Outsourcings Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Center Outsourcings Market Size Markets, 2022 & 2030
4.1.2 Inbound Call Services
4.1.3 Outbound Call Services
4.1.4 Others
4.2 By Type - Global Call Center Outsourcings Revenue & Forecasts
4.2.1 By Type - Global Call Center Outsourcings Revenue, 2018-2023
4.2.2 By Type - Global Call Center Outsourcings Revenue, 2024-2030
4.2.3 By Type - Global Call Center Outsourcings Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Center Outsourcings Market Size, 2022 & 2030
5.1.2 BFSI
5.1.3 Retail
5.1.4 Government
5.1.5 IT & Telecommunication
5.1.6 Defense Aerospace & Intelligence
5.1.7 Others
5.2 By Application - Global Call Center Outsourcings Revenue & Forecasts
5.2.1 By Application - Global Call Center Outsourcings Revenue, 2018-2023
5.2.2 By Application - Global Call Center Outsourcings Revenue, 2024-2030
5.2.3 By Application - Global Call Center Outsourcings Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Call Center Outsourcings Market Size, 2022 & 2030
6.2 By Region - Global Call Center Outsourcings Revenue & Forecasts
6.2.1 By Region - Global Call Center Outsourcings Revenue, 2018-2023
6.2.2 By Region - Global Call Center Outsourcings Revenue, 2024-2030
6.2.3 By Region - Global Call Center Outsourcings Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Call Center Outsourcings Revenue, 2018-2030
6.3.2 US Call Center Outsourcings Market Size, 2018-2030
6.3.3 Canada Call Center Outsourcings Market Size, 2018-2030
6.3.4 Mexico Call Center Outsourcings Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Call Center Outsourcings Revenue, 2018-2030
6.4.2 Germany Call Center Outsourcings Market Size, 2018-2030
6.4.3 France Call Center Outsourcings Market Size, 2018-2030
6.4.4 U.K. Call Center Outsourcings Market Size, 2018-2030
6.4.5 Italy Call Center Outsourcings Market Size, 2018-2030
6.4.6 Russia Call Center Outsourcings Market Size, 2018-2030
6.4.7 Nordic Countries Call Center Outsourcings Market Size, 2018-2030
6.4.8 Benelux Call Center Outsourcings Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Call Center Outsourcings Revenue, 2018-2030
6.5.2 China Call Center Outsourcings Market Size, 2018-2030
6.5.3 Japan Call Center Outsourcings Market Size, 2018-2030
6.5.4 South Korea Call Center Outsourcings Market Size, 2018-2030
6.5.5 Southeast Asia Call Center Outsourcings Market Size, 2018-2030
6.5.6 India Call Center Outsourcings Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Call Center Outsourcings Revenue, 2018-2030
6.6.2 Brazil Call Center Outsourcings Market Size, 2018-2030
6.6.3 Argentina Call Center Outsourcings Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Center Outsourcings Revenue, 2018-2030
6.7.2 Turkey Call Center Outsourcings Market Size, 2018-2030
6.7.3 Israel Call Center Outsourcings Market Size, 2018-2030
6.7.4 Saudi Arabia Call Center Outsourcings Market Size, 2018-2030
6.7.5 UAE Call Center Outsourcings Market Size, 2018-2030
7 Call Center Outsourcings Companies Profiles
7.1 Aditya Birla Minacs
7.1.1 Aditya Birla Minacs Company Summary
7.1.2 Aditya Birla Minacs Business Overview
7.1.3 Aditya Birla Minacs Call Center Outsourcings Major Product Offerings
7.1.4 Aditya Birla Minacs Call Center Outsourcings Revenue in Global Market (2018-2023)
7.1.5 Aditya Birla Minacs Key News & Latest Developments
7.2 Atento
7.2.1 Atento Company Summary
7.2.2 Atento Business Overview
7.2.3 Atento Call Center Outsourcings Major Product Offerings
7.2.4 Atento Call Center Outsourcings Revenue in Global Market (2018-2023)
7.2.5 Atento Key News & Latest Developments
7.3 Concentrix
7.3.1 Concentrix Company Summary
7.3.2 Concentrix Business Overview
7.3.3 Concentrix Call Center Outsourcings Major Product Offerings
7.3.4 Concentrix Call Center Outsourcings Revenue in Global Market (2018-2023)
7.3.5 Concentrix Key News & Latest Developments
7.4 Conduent
7.4.1 Conduent Company Summary
7.4.2 Conduent Business Overview
7.4.3 Conduent Call Center Outsourcings Major Product Offerings
7.4.4 Conduent Call Center Outsourcings Revenue in Global Market (2018-2023)
7.4.5 Conduent Key News & Latest Developments
7.5 Convergys Corporation
7.5.1 Convergys Corporation Company Summary
7.5.2 Convergys Corporation Business Overview
7.5.3 Convergys Corporation Call Center Outsourcings Major Product Offerings
7.5.4 Convergys Corporation Call Center Outsourcings Revenue in Global Market (2018-2023)
7.5.5 Convergys Corporation Key News & Latest Developments
7.6 Datacom Group
7.6.1 Datacom Group Company Summary
7.6.2 Datacom Group Business Overview
7.6.3 Datacom Group Call Center Outsourcings Major Product Offerings
7.6.4 Datacom Group Call Center Outsourcings Revenue in Global Market (2018-2023)
7.6.5 Datacom Group Key News & Latest Developments
7.7 DialAmerica
7.7.1 DialAmerica Company Summary
7.7.2 DialAmerica Business Overview
7.7.3 DialAmerica Call Center Outsourcings Major Product Offerings
7.7.4 DialAmerica Call Center Outsourcings Revenue in Global Market (2018-2023)
7.7.5 DialAmerica Key News & Latest Developments
7.8 Firstsource
7.8.1 Firstsource Company Summary
7.8.2 Firstsource Business Overview
7.8.3 Firstsource Call Center Outsourcings Major Product Offerings
7.8.4 Firstsource Call Center Outsourcings Revenue in Global Market (2018-2023)
7.8.5 Firstsource Key News & Latest Developments
7.9 Focus Services
7.9.1 Focus Services Company Summary
7.9.2 Focus Services Business Overview
7.9.3 Focus Services Call Center Outsourcings Major Product Offerings
7.9.4 Focus Services Call Center Outsourcings Revenue in Global Market (2018-2023)
7.9.5 Focus Services Key News & Latest Developments
7.10 Genpact
7.10.1 Genpact Company Summary
7.10.2 Genpact Business Overview
7.10.3 Genpact Call Center Outsourcings Major Product Offerings
7.10.4 Genpact Call Center Outsourcings Revenue in Global Market (2018-2023)
7.10.5 Genpact Key News & Latest Developments
7.11 InfoCision Management Corporation
7.11.1 InfoCision Management Corporation Company Summary
7.11.2 InfoCision Management Corporation Business Overview
7.11.3 InfoCision Management Corporation Call Center Outsourcings Major Product Offerings
7.11.4 InfoCision Management Corporation Call Center Outsourcings Revenue in Global Market (2018-2023)
7.11.5 InfoCision Management Corporation Key News & Latest Developments
7.12 Inktel Direct
7.12.1 Inktel Direct Company Summary
7.12.2 Inktel Direct Business Overview
7.12.3 Inktel Direct Call Center Outsourcings Major Product Offerings
7.12.4 Inktel Direct Call Center Outsourcings Revenue in Global Market (2018-2023)
7.12.5 Inktel Direct Key News & Latest Developments
7.13 iQor
7.13.1 iQor Company Summary
7.13.2 iQor Business Overview
7.13.3 iQor Call Center Outsourcings Major Product Offerings
7.13.4 iQor Call Center Outsourcings Revenue in Global Market (2018-2023)
7.13.5 iQor Key News & Latest Developments
7.14 NCO Group
7.14.1 NCO Group Company Summary
7.14.2 NCO Group Business Overview
7.14.3 NCO Group Call Center Outsourcings Major Product Offerings
7.14.4 NCO Group Call Center Outsourcings Revenue in Global Market (2018-2023)
7.14.5 NCO Group Key News & Latest Developments
7.15 One World Direct
7.15.1 One World Direct Company Summary
7.15.2 One World Direct Business Overview
7.15.3 One World Direct Call Center Outsourcings Major Product Offerings
7.15.4 One World Direct Call Center Outsourcings Revenue in Global Market (2018-2023)
7.15.5 One World Direct Key News & Latest Developments
7.16 Qualfon
7.16.1 Qualfon Company Summary
7.16.2 Qualfon Business Overview
7.16.3 Qualfon Call Center Outsourcings Major Product Offerings
7.16.4 Qualfon Call Center Outsourcings Revenue in Global Market (2018-2023)
7.16.5 Qualfon Key News & Latest Developments
7.17 Sitel
7.17.1 Sitel Company Summary
7.17.2 Sitel Business Overview
7.17.3 Sitel Call Center Outsourcings Major Product Offerings
7.17.4 Sitel Call Center Outsourcings Revenue in Global Market (2018-2023)
7.17.5 Sitel Key News & Latest Developments
7.18 Sykes Enterprises
7.18.1 Sykes Enterprises Company Summary
7.18.2 Sykes Enterprises Business Overview
7.18.3 Sykes Enterprises Call Center Outsourcings Major Product Offerings
7.18.4 Sykes Enterprises Call Center Outsourcings Revenue in Global Market (2018-2023)
7.18.5 Sykes Enterprises Key News & Latest Developments
7.19 SupportSave
7.19.1 SupportSave Company Summary
7.19.2 SupportSave Business Overview
7.19.3 SupportSave Call Center Outsourcings Major Product Offerings
7.19.4 SupportSave Call Center Outsourcings Revenue in Global Market (2018-2023)
7.19.5 SupportSave Key News & Latest Developments
7.20 Tech Mahindra
7.20.1 Tech Mahindra Company Summary
7.20.2 Tech Mahindra Business Overview
7.20.3 Tech Mahindra Call Center Outsourcings Major Product Offerings
7.20.4 Tech Mahindra Call Center Outsourcings Revenue in Global Market (2018-2023)
7.20.5 Tech Mahindra Key News & Latest Developments
7.21 Teleperformance
7.21.1 Teleperformance Company Summary
7.21.2 Teleperformance Business Overview
7.21.3 Teleperformance Call Center Outsourcings Major Product Offerings
7.21.4 Teleperformance Call Center Outsourcings Revenue in Global Market (2018-2023)
7.21.5 Teleperformance Key News & Latest Developments
7.22 Televerde
7.22.1 Televerde Company Summary
7.22.2 Televerde Business Overview
7.22.3 Televerde Call Center Outsourcings Major Product Offerings
7.22.4 Televerde Call Center Outsourcings Revenue in Global Market (2018-2023)
7.22.5 Televerde Key News & Latest Developments
7.23 TeleTech
7.23.1 TeleTech Company Summary
7.23.2 TeleTech Business Overview
7.23.3 TeleTech Call Center Outsourcings Major Product Offerings
7.23.4 TeleTech Call Center Outsourcings Revenue in Global Market (2018-2023)
7.23.5 TeleTech Key News & Latest Developments
7.24 TELUS International
7.24.1 TELUS International Company Summary
7.24.2 TELUS International Business Overview
7.24.3 TELUS International Call Center Outsourcings Major Product Offerings
7.24.4 TELUS International Call Center Outsourcings Revenue in Global Market (2018-2023)
7.24.5 TELUS International Key News & Latest Developments
7.25 Transcom WorldWide
7.25.1 Transcom WorldWide Company Summary
7.25.2 Transcom WorldWide Business Overview
7.25.3 Transcom WorldWide Call Center Outsourcings Major Product Offerings
7.25.4 Transcom WorldWide Call Center Outsourcings Revenue in Global Market (2018-2023)
7.25.5 Transcom WorldWide Key News & Latest Developments
7.26 Ubiquity Global Services
7.26.1 Ubiquity Global Services Company Summary
7.26.2 Ubiquity Global Services Business Overview
7.26.3 Ubiquity Global Services Call Center Outsourcings Major Product Offerings
7.26.4 Ubiquity Global Services Call Center Outsourcings Revenue in Global Market (2018-2023)
7.26.5 Ubiquity Global Services Key News & Latest Developments
7.27 United Nearshore Operations
7.27.1 United Nearshore Operations Company Summary
7.27.2 United Nearshore Operations Business Overview
7.27.3 United Nearshore Operations Call Center Outsourcings Major Product Offerings
7.27.4 United Nearshore Operations Call Center Outsourcings Revenue in Global Market (2018-2023)
7.27.5 United Nearshore Operations Key News & Latest Developments
7.28 WNS Global Services
7.28.1 WNS Global Services Company Summary
7.28.2 WNS Global Services Business Overview
7.28.3 WNS Global Services Call Center Outsourcings Major Product Offerings
7.28.4 WNS Global Services Call Center Outsourcings Revenue in Global Market (2018-2023)
7.28.5 WNS Global Services Key News & Latest Developments
7.29 Webhelp
7.29.1 Webhelp Company Summary
7.29.2 Webhelp Business Overview
7.29.3 Webhelp Call Center Outsourcings Major Product Offerings
7.29.4 Webhelp Call Center Outsourcings Revenue in Global Market (2018-2023)
7.29.5 Webhelp Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
