table of content
1 Introduction to Research & Analysis Reports
1.1 Social CRM Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Social CRM Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Social CRM Overall Market Size
2.1 Global Social CRM Market Size: 2022 VS 2032
2.2 Global Social CRM Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Social CRM Players in Global Market
3.2 Top Global Social CRM Companies Ranked by Revenue
3.3 Global Social CRM Revenue by Companies
3.4 Top 3 and Top 5 Social CRM Companies in Global Market, by Revenue in 2022
3.5 Global Companies Social CRM Product Type
3.6 Tier 1, Tier 2 and Tier 3 Social CRM Players in Global Market
3.6.1 List of Global Tier 1 Social CRM Companies
3.6.2 List of Global Tier 2 and Tier 3 Social CRM Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Social CRM Market Size Markets, 2022 & 2032
4.1.2 On-Cloud
4.1.3 On-Premise
4.2 By Type - Global Social CRM Revenue & Forecasts
4.2.1 By Type - Global Social CRM Revenue, 2018-2023
4.2.2 By Type - Global Social CRM Revenue, 2024-2032
4.2.3 By Type - Global Social CRM Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Social CRM Market Size, 2022 & 2032
5.1.2 Government
5.1.3 Automotive
5.1.4 BFSI
5.1.5 Consumer Goods and Retail
5.1.6 Healthcare
5.1.7 Oil and Gas
5.1.8 Telecom and IT
5.2 By Application - Global Social CRM Revenue & Forecasts
5.2.1 By Application - Global Social CRM Revenue, 2018-2023
5.2.2 By Application - Global Social CRM Revenue, 2024-2032
5.2.3 By Application - Global Social CRM Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global Social CRM Market Size, 2022 & 2032
6.2 By Region - Global Social CRM Revenue & Forecasts
6.2.1 By Region - Global Social CRM Revenue, 2018-2023
6.2.2 By Region - Global Social CRM Revenue, 2024-2032
6.2.3 By Region - Global Social CRM Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America Social CRM Revenue, 2018-2032
6.3.2 US Social CRM Market Size, 2018-2032
6.3.3 Canada Social CRM Market Size, 2018-2032
6.3.4 Mexico Social CRM Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe Social CRM Revenue, 2018-2032
6.4.2 Germany Social CRM Market Size, 2018-2032
6.4.3 France Social CRM Market Size, 2018-2032
6.4.4 U.K. Social CRM Market Size, 2018-2032
6.4.5 Italy Social CRM Market Size, 2018-2032
6.4.6 Russia Social CRM Market Size, 2018-2032
6.4.7 Nordic Countries Social CRM Market Size, 2018-2032
6.4.8 Benelux Social CRM Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia Social CRM Revenue, 2018-2032
6.5.2 China Social CRM Market Size, 2018-2032
6.5.3 Japan Social CRM Market Size, 2018-2032
6.5.4 South Korea Social CRM Market Size, 2018-2032
6.5.5 Southeast Asia Social CRM Market Size, 2018-2032
6.5.6 India Social CRM Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America Social CRM Revenue, 2018-2032
6.6.2 Brazil Social CRM Market Size, 2018-2032
6.6.3 Argentina Social CRM Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Social CRM Revenue, 2018-2032
6.7.2 Turkey Social CRM Market Size, 2018-2032
6.7.3 Israel Social CRM Market Size, 2018-2032
6.7.4 Saudi Arabia Social CRM Market Size, 2018-2032
6.7.5 UAE Social CRM Market Size, 2018-2032
7 Social CRM Companies Profiles
7.1 IBM
7.1.1 IBM Company Summary
7.1.2 IBM Business Overview
7.1.3 IBM Social CRM Major Product Offerings
7.1.4 IBM Social CRM Revenue in Global Market (2018-2023)
7.1.5 IBM Key News & Latest Developments
7.2 Jive Software Inc.
7.2.1 Jive Software Inc. Company Summary
7.2.2 Jive Software Inc. Business Overview
7.2.3 Jive Software Inc. Social CRM Major Product Offerings
7.2.4 Jive Software Inc. Social CRM Revenue in Global Market (2018-2023)
7.2.5 Jive Software Inc. Key News & Latest Developments
7.3 Lithium Technologies
7.3.1 Lithium Technologies Company Summary
7.3.2 Lithium Technologies Business Overview
7.3.3 Lithium Technologies Social CRM Major Product Offerings
7.3.4 Lithium Technologies Social CRM Revenue in Global Market (2018-2023)
7.3.5 Lithium Technologies Key News & Latest Developments
7.4 Microsoft Corporation
7.4.1 Microsoft Corporation Company Summary
7.4.2 Microsoft Corporation Business Overview
7.4.3 Microsoft Corporation Social CRM Major Product Offerings
7.4.4 Microsoft Corporation Social CRM Revenue in Global Market (2018-2023)
7.4.5 Microsoft Corporation Key News & Latest Developments
7.5 NetSuite
7.5.1 NetSuite Company Summary
7.5.2 NetSuite Business Overview
7.5.3 NetSuite Social CRM Major Product Offerings
7.5.4 NetSuite Social CRM Revenue in Global Market (2018-2023)
7.5.5 NetSuite Key News & Latest Developments
7.6 Oracle Corporation
7.6.1 Oracle Corporation Company Summary
7.6.2 Oracle Corporation Business Overview
7.6.3 Oracle Corporation Social CRM Major Product Offerings
7.6.4 Oracle Corporation Social CRM Revenue in Global Market (2018-2023)
7.6.5 Oracle Corporation Key News & Latest Developments
7.7 Pegasystems
7.7.1 Pegasystems Company Summary
7.7.2 Pegasystems Business Overview
7.7.3 Pegasystems Social CRM Major Product Offerings
7.7.4 Pegasystems Social CRM Revenue in Global Market (2018-2023)
7.7.5 Pegasystems Key News & Latest Developments
7.8 Salesforce.com
7.8.1 Salesforce.com Company Summary
7.8.2 Salesforce.com Business Overview
7.8.3 Salesforce.com Social CRM Major Product Offerings
7.8.4 Salesforce.com Social CRM Revenue in Global Market (2018-2023)
7.8.5 Salesforce.com Key News & Latest Developments
7.9 SAP SE
7.9.1 SAP SE Company Summary
7.9.2 SAP SE Business Overview
7.9.3 SAP SE Social CRM Major Product Offerings
7.9.4 SAP SE Social CRM Revenue in Global Market (2018-2023)
7.9.5 SAP SE Key News & Latest Developments
7.10 SugarCRM Inc.
7.10.1 SugarCRM Inc. Company Summary
7.10.2 SugarCRM Inc. Business Overview
7.10.3 SugarCRM Inc. Social CRM Major Product Offerings
7.10.4 SugarCRM Inc. Social CRM Revenue in Global Market (2018-2023)
7.10.5 SugarCRM Inc. Key News & Latest Developments
7.11 Fxiaoke
7.11.1 Fxiaoke Company Summary
7.11.2 Fxiaoke Business Overview
7.11.3 Fxiaoke Social CRM Major Product Offerings
7.11.4 Fxiaoke Social CRM Revenue in Global Market (2018-2023)
7.11.5 Fxiaoke Key News & Latest Developments
7.12 Xiaoshouyi
7.12.1 Xiaoshouyi Company Summary
7.12.2 Xiaoshouyi Business Overview
7.12.3 Xiaoshouyi Social CRM Major Product Offerings
7.12.4 Xiaoshouyi Social CRM Revenue in Global Market (2018-2023)
7.12.5 Xiaoshouyi Key News & Latest Developments
7.13 Yonyou CRM
7.13.1 Yonyou CRM Company Summary
7.13.2 Yonyou CRM Business Overview
7.13.3 Yonyou CRM Social CRM Major Product Offerings
7.13.4 Yonyou CRM Social CRM Revenue in Global Market (2018-2023)
7.13.5 Yonyou CRM Key News & Latest Developments
7.14 Waiqin 365
7.14.1 Waiqin 365 Company Summary
7.14.2 Waiqin 365 Business Overview
7.14.3 Waiqin 365 Social CRM Major Product Offerings
7.14.4 Waiqin 365 Social CRM Revenue in Global Market (2018-2023)
7.14.5 Waiqin 365 Key News & Latest Developments
7.15 Acquia Inc.
7.15.1 Acquia Inc. Company Summary
7.15.2 Acquia Inc. Business Overview
7.15.3 Acquia Inc. Social CRM Major Product Offerings
7.15.4 Acquia Inc. Social CRM Revenue in Global Market (2018-2023)
7.15.5 Acquia Inc. Key News & Latest Developments
7.16 Nimble
7.16.1 Nimble Company Summary
7.16.2 Nimble Business Overview
7.16.3 Nimble Social CRM Major Product Offerings
7.16.4 Nimble Social CRM Revenue in Global Market (2018-2023)
7.16.5 Nimble Key News & Latest Developments
7.17 Zoho Corporation
7.17.1 Zoho Corporation Company Summary
7.17.2 Zoho Corporation Business Overview
7.17.3 Zoho Corporation Social CRM Major Product Offerings
7.17.4 Zoho Corporation Social CRM Revenue in Global Market (2018-2023)
7.17.5 Zoho Corporation Key News & Latest Developments
7.18 GreenRope
7.18.1 GreenRope Company Summary
7.18.2 GreenRope Business Overview
7.18.3 GreenRope Social CRM Major Product Offerings
7.18.4 GreenRope Social CRM Revenue in Global Market (2018-2023)
7.18.5 GreenRope Key News & Latest Developments
7.19 Freshworks
7.19.1 Freshworks Company Summary
7.19.2 Freshworks Business Overview
7.19.3 Freshworks Social CRM Major Product Offerings
7.19.4 Freshworks Social CRM Revenue in Global Market (2018-2023)
7.19.5 Freshworks Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
