table of content
1 Introduction to Research & Analysis Reports
1.1 Contact Center Analytics Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Analytics Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Analytics Overall Market Size
2.1 Global Contact Center Analytics Market Size: 2022 VS 2029
2.2 Global Contact Center Analytics Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Analytics Players in Global Market
3.2 Top Global Contact Center Analytics Companies Ranked by Revenue
3.3 Global Contact Center Analytics Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Analytics Companies in Global Market, by Revenue in 2022
3.5 Global Companies Contact Center Analytics Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Analytics Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Analytics Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Analytics Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Contact Center Analytics Market Size Markets, 2022 & 2029
4.1.2 On-Premises
4.1.3 On-Demand
4.2 By Type - Global Contact Center Analytics Revenue & Forecasts
4.2.1 By Type - Global Contact Center Analytics Revenue, 2018-2023
4.2.2 By Type - Global Contact Center Analytics Revenue, 2024-2029
4.2.3 By Type - Global Contact Center Analytics Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Analytics Market Size, 2022 & 2029
5.1.2 Automatic Call Distributor
5.1.3 Log Management
5.1.4 Risk and Compliance Management
5.1.5 Real-time Monitoring and Reporting
5.1.6 Workforce Optimization
5.1.7 Customer Experience Management
5.1.8 Others applications
5.2 By Application - Global Contact Center Analytics Revenue & Forecasts
5.2.1 By Application - Global Contact Center Analytics Revenue, 2018-2023
5.2.2 By Application - Global Contact Center Analytics Revenue, 2024-2029
5.2.3 By Application - Global Contact Center Analytics Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Contact Center Analytics Market Size, 2022 & 2029
6.2 By Region - Global Contact Center Analytics Revenue & Forecasts
6.2.1 By Region - Global Contact Center Analytics Revenue, 2018-2023
6.2.2 By Region - Global Contact Center Analytics Revenue, 2024-2029
6.2.3 By Region - Global Contact Center Analytics Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Contact Center Analytics Revenue, 2018-2029
6.3.2 US Contact Center Analytics Market Size, 2018-2029
6.3.3 Canada Contact Center Analytics Market Size, 2018-2029
6.3.4 Mexico Contact Center Analytics Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Contact Center Analytics Revenue, 2018-2029
6.4.2 Germany Contact Center Analytics Market Size, 2018-2029
6.4.3 France Contact Center Analytics Market Size, 2018-2029
6.4.4 U.K. Contact Center Analytics Market Size, 2018-2029
6.4.5 Italy Contact Center Analytics Market Size, 2018-2029
6.4.6 Russia Contact Center Analytics Market Size, 2018-2029
6.4.7 Nordic Countries Contact Center Analytics Market Size, 2018-2029
6.4.8 Benelux Contact Center Analytics Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Contact Center Analytics Revenue, 2018-2029
6.5.2 China Contact Center Analytics Market Size, 2018-2029
6.5.3 Japan Contact Center Analytics Market Size, 2018-2029
6.5.4 South Korea Contact Center Analytics Market Size, 2018-2029
6.5.5 Southeast Asia Contact Center Analytics Market Size, 2018-2029
6.5.6 India Contact Center Analytics Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Contact Center Analytics Revenue, 2018-2029
6.6.2 Brazil Contact Center Analytics Market Size, 2018-2029
6.6.3 Argentina Contact Center Analytics Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Analytics Revenue, 2018-2029
6.7.2 Turkey Contact Center Analytics Market Size, 2018-2029
6.7.3 Israel Contact Center Analytics Market Size, 2018-2029
6.7.4 Saudi Arabia Contact Center Analytics Market Size, 2018-2029
6.7.5 UAE Contact Center Analytics Market Size, 2018-2029
7 Contact Center Analytics Companies Profiles
7.1 Cisco Systems, Inc.
7.1.1 Cisco Systems, Inc. Company Summary
7.1.2 Cisco Systems, Inc. Business Overview
7.1.3 Cisco Systems, Inc. Contact Center Analytics Major Product Offerings
7.1.4 Cisco Systems, Inc. Contact Center Analytics Revenue in Global Market (2018-2023)
7.1.5 Cisco Systems, Inc. Key News & Latest Developments
7.2 Genpact Limited
7.2.1 Genpact Limited Company Summary
7.2.2 Genpact Limited Business Overview
7.2.3 Genpact Limited Contact Center Analytics Major Product Offerings
7.2.4 Genpact Limited Contact Center Analytics Revenue in Global Market (2018-2023)
7.2.5 Genpact Limited Key News & Latest Developments
7.3 Verint Systems Inc.
7.3.1 Verint Systems Inc. Company Summary
7.3.2 Verint Systems Inc. Business Overview
7.3.3 Verint Systems Inc. Contact Center Analytics Major Product Offerings
7.3.4 Verint Systems Inc. Contact Center Analytics Revenue in Global Market (2018-2023)
7.3.5 Verint Systems Inc. Key News & Latest Developments
7.4 8x8, Inc.
7.4.1 8x8, Inc. Company Summary
7.4.2 8x8, Inc. Business Overview
7.4.3 8x8, Inc. Contact Center Analytics Major Product Offerings
7.4.4 8x8, Inc. Contact Center Analytics Revenue in Global Market (2018-2023)
7.4.5 8x8, Inc. Key News & Latest Developments
7.5 Genesys
7.5.1 Genesys Company Summary
7.5.2 Genesys Business Overview
7.5.3 Genesys Contact Center Analytics Major Product Offerings
7.5.4 Genesys Contact Center Analytics Revenue in Global Market (2018-2023)
7.5.5 Genesys Key News & Latest Developments
7.6 Oracle Corporation
7.6.1 Oracle Corporation Company Summary
7.6.2 Oracle Corporation Business Overview
7.6.3 Oracle Corporation Contact Center Analytics Major Product Offerings
7.6.4 Oracle Corporation Contact Center Analytics Revenue in Global Market (2018-2023)
7.6.5 Oracle Corporation Key News & Latest Developments
7.7 Mitel Networks Corporation
7.7.1 Mitel Networks Corporation Company Summary
7.7.2 Mitel Networks Corporation Business Overview
7.7.3 Mitel Networks Corporation Contact Center Analytics Major Product Offerings
7.7.4 Mitel Networks Corporation Contact Center Analytics Revenue in Global Market (2018-2023)
7.7.5 Mitel Networks Corporation Key News & Latest Developments
7.8 SAP SE
7.8.1 SAP SE Company Summary
7.8.2 SAP SE Business Overview
7.8.3 SAP SE Contact Center Analytics Major Product Offerings
7.8.4 SAP SE Contact Center Analytics Revenue in Global Market (2018-2023)
7.8.5 SAP SE Key News & Latest Developments
7.9 Nice Ltd.
7.9.1 Nice Ltd. Company Summary
7.9.2 Nice Ltd. Business Overview
7.9.3 Nice Ltd. Contact Center Analytics Major Product Offerings
7.9.4 Nice Ltd. Contact Center Analytics Revenue in Global Market (2018-2023)
7.9.5 Nice Ltd. Key News & Latest Developments
7.10 Enghouse Interactive
7.10.1 Enghouse Interactive Company Summary
7.10.2 Enghouse Interactive Business Overview
7.10.3 Enghouse Interactive Contact Center Analytics Major Product Offerings
7.10.4 Enghouse Interactive Contact Center Analytics Revenue in Global Market (2018-2023)
7.10.5 Enghouse Interactive Key News & Latest Developments
7.11 Five9, Inc.
7.11.1 Five9, Inc. Company Summary
7.11.2 Five9, Inc. Business Overview
7.11.3 Five9, Inc. Contact Center Analytics Major Product Offerings
7.11.4 Five9, Inc. Contact Center Analytics Revenue in Global Market (2018-2023)
7.11.5 Five9, Inc. Key News & Latest Developments
7.12 Callminer
7.12.1 Callminer Company Summary
7.12.2 Callminer Business Overview
7.12.3 Callminer Contact Center Analytics Major Product Offerings
7.12.4 Callminer Contact Center Analytics Revenue in Global Market (2018-2023)
7.12.5 Callminer Key News & Latest Developments
7.13 Servion Global Solutions
7.13.1 Servion Global Solutions Company Summary
7.13.2 Servion Global Solutions Business Overview
7.13.3 Servion Global Solutions Contact Center Analytics Major Product Offerings
7.13.4 Servion Global Solutions Contact Center Analytics Revenue in Global Market (2018-2023)
7.13.5 Servion Global Solutions Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
