Table of Contents
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Call Center Outsourcings
1.2 Key Market Segments
1.2.1 Call Center Outsourcings Segment by Type
1.2.2 Call Center Outsourcings Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Call Center Outsourcings Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Call Center Outsourcings Market Competitive Landscape
3.1 Global Call Center Outsourcings Revenue Market Share by Company (2019-2024)
3.2 Call Center Outsourcings Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Call Center Outsourcings Market Size Sites, Area Served, Product Type
3.4 Call Center Outsourcings Market Competitive Situation and Trends
3.4.1 Call Center Outsourcings Market Concentration Rate
3.4.2 Global 5 and 10 Largest Call Center Outsourcings Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Call Center Outsourcings Value Chain Analysis
4.1 Call Center Outsourcings Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Call Center Outsourcings Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Call Center Outsourcings Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Call Center Outsourcings Market Size Market Share by Type (2019-2024)
6.3 Global Call Center Outsourcings Market Size Growth Rate by Type (2019-2024)
7 Call Center Outsourcings Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Call Center Outsourcings Market Size (M USD) by Application (2019-2024)
7.3 Global Call Center Outsourcings Market Size Growth Rate by Application (2019-2024)
8 Call Center Outsourcings Market Segmentation by Region
8.1 Global Call Center Outsourcings Market Size by Region
8.1.1 Global Call Center Outsourcings Market Size by Region
8.1.2 Global Call Center Outsourcings Market Size Market Share by Region
8.2 North America
8.2.1 North America Call Center Outsourcings Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Call Center Outsourcings Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Call Center Outsourcings Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Call Center Outsourcings Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Call Center Outsourcings Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Aditya Birla Minacs
9.1.1 Aditya Birla Minacs Call Center Outsourcings Basic Information
9.1.2 Aditya Birla Minacs Call Center Outsourcings Product Overview
9.1.3 Aditya Birla Minacs Call Center Outsourcings Product Market Performance
9.1.4 Aditya Birla Minacs Call Center Outsourcings SWOT Analysis
9.1.5 Aditya Birla Minacs Business Overview
9.1.6 Aditya Birla Minacs Recent Developments
9.2 Atento
9.2.1 Atento Call Center Outsourcings Basic Information
9.2.2 Atento Call Center Outsourcings Product Overview
9.2.3 Atento Call Center Outsourcings Product Market Performance
9.2.4 Aditya Birla Minacs Call Center Outsourcings SWOT Analysis
9.2.5 Atento Business Overview
9.2.6 Atento Recent Developments
9.3 Concentrix
9.3.1 Concentrix Call Center Outsourcings Basic Information
9.3.2 Concentrix Call Center Outsourcings Product Overview
9.3.3 Concentrix Call Center Outsourcings Product Market Performance
9.3.4 Aditya Birla Minacs Call Center Outsourcings SWOT Analysis
9.3.5 Concentrix Business Overview
9.3.6 Concentrix Recent Developments
9.4 Conduent
9.4.1 Conduent Call Center Outsourcings Basic Information
9.4.2 Conduent Call Center Outsourcings Product Overview
9.4.3 Conduent Call Center Outsourcings Product Market Performance
9.4.4 Conduent Business Overview
9.4.5 Conduent Recent Developments
9.5 Convergys Corporation
9.5.1 Convergys Corporation Call Center Outsourcings Basic Information
9.5.2 Convergys Corporation Call Center Outsourcings Product Overview
9.5.3 Convergys Corporation Call Center Outsourcings Product Market Performance
9.5.4 Convergys Corporation Business Overview
9.5.5 Convergys Corporation Recent Developments
9.6 Datacom Group
9.6.1 Datacom Group Call Center Outsourcings Basic Information
9.6.2 Datacom Group Call Center Outsourcings Product Overview
9.6.3 Datacom Group Call Center Outsourcings Product Market Performance
9.6.4 Datacom Group Business Overview
9.6.5 Datacom Group Recent Developments
9.7 DialAmerica
9.7.1 DialAmerica Call Center Outsourcings Basic Information
9.7.2 DialAmerica Call Center Outsourcings Product Overview
9.7.3 DialAmerica Call Center Outsourcings Product Market Performance
9.7.4 DialAmerica Business Overview
9.7.5 DialAmerica Recent Developments
9.8 Firstsource
9.8.1 Firstsource Call Center Outsourcings Basic Information
9.8.2 Firstsource Call Center Outsourcings Product Overview
9.8.3 Firstsource Call Center Outsourcings Product Market Performance
9.8.4 Firstsource Business Overview
9.8.5 Firstsource Recent Developments
9.9 Focus Services
9.9.1 Focus Services Call Center Outsourcings Basic Information
9.9.2 Focus Services Call Center Outsourcings Product Overview
9.9.3 Focus Services Call Center Outsourcings Product Market Performance
9.9.4 Focus Services Business Overview
9.9.5 Focus Services Recent Developments
9.10 Genpact
9.10.1 Genpact Call Center Outsourcings Basic Information
9.10.2 Genpact Call Center Outsourcings Product Overview
9.10.3 Genpact Call Center Outsourcings Product Market Performance
9.10.4 Genpact Business Overview
9.10.5 Genpact Recent Developments
9.11 InfoCision Management Corporation
9.11.1 InfoCision Management Corporation Call Center Outsourcings Basic Information
9.11.2 InfoCision Management Corporation Call Center Outsourcings Product Overview
9.11.3 InfoCision Management Corporation Call Center Outsourcings Product Market Performance
9.11.4 InfoCision Management Corporation Business Overview
9.11.5 InfoCision Management Corporation Recent Developments
9.12 Inktel Direct
9.12.1 Inktel Direct Call Center Outsourcings Basic Information
9.12.2 Inktel Direct Call Center Outsourcings Product Overview
9.12.3 Inktel Direct Call Center Outsourcings Product Market Performance
9.12.4 Inktel Direct Business Overview
9.12.5 Inktel Direct Recent Developments
9.13 iQor
9.13.1 iQor Call Center Outsourcings Basic Information
9.13.2 iQor Call Center Outsourcings Product Overview
9.13.3 iQor Call Center Outsourcings Product Market Performance
9.13.4 iQor Business Overview
9.13.5 iQor Recent Developments
9.14 NCO Group
9.14.1 NCO Group Call Center Outsourcings Basic Information
9.14.2 NCO Group Call Center Outsourcings Product Overview
9.14.3 NCO Group Call Center Outsourcings Product Market Performance
9.14.4 NCO Group Business Overview
9.14.5 NCO Group Recent Developments
9.15 One World Direct
9.15.1 One World Direct Call Center Outsourcings Basic Information
9.15.2 One World Direct Call Center Outsourcings Product Overview
9.15.3 One World Direct Call Center Outsourcings Product Market Performance
9.15.4 One World Direct Business Overview
9.15.5 One World Direct Recent Developments
9.16 Qualfon
9.16.1 Qualfon Call Center Outsourcings Basic Information
9.16.2 Qualfon Call Center Outsourcings Product Overview
9.16.3 Qualfon Call Center Outsourcings Product Market Performance
9.16.4 Qualfon Business Overview
9.16.5 Qualfon Recent Developments
9.17 Sitel
9.17.1 Sitel Call Center Outsourcings Basic Information
9.17.2 Sitel Call Center Outsourcings Product Overview
9.17.3 Sitel Call Center Outsourcings Product Market Performance
9.17.4 Sitel Business Overview
9.17.5 Sitel Recent Developments
9.18 Sykes Enterprises
9.18.1 Sykes Enterprises Call Center Outsourcings Basic Information
9.18.2 Sykes Enterprises Call Center Outsourcings Product Overview
9.18.3 Sykes Enterprises Call Center Outsourcings Product Market Performance
9.18.4 Sykes Enterprises Business Overview
9.18.5 Sykes Enterprises Recent Developments
9.19 SupportSave
9.19.1 SupportSave Call Center Outsourcings Basic Information
9.19.2 SupportSave Call Center Outsourcings Product Overview
9.19.3 SupportSave Call Center Outsourcings Product Market Performance
9.19.4 SupportSave Business Overview
9.19.5 SupportSave Recent Developments
9.20 Tech Mahindra
9.20.1 Tech Mahindra Call Center Outsourcings Basic Information
9.20.2 Tech Mahindra Call Center Outsourcings Product Overview
9.20.3 Tech Mahindra Call Center Outsourcings Product Market Performance
9.20.4 Tech Mahindra Business Overview
9.20.5 Tech Mahindra Recent Developments
9.21 Teleperformance
9.21.1 Teleperformance Call Center Outsourcings Basic Information
9.21.2 Teleperformance Call Center Outsourcings Product Overview
9.21.3 Teleperformance Call Center Outsourcings Product Market Performance
9.21.4 Teleperformance Business Overview
9.21.5 Teleperformance Recent Developments
9.22 Televerde
9.22.1 Televerde Call Center Outsourcings Basic Information
9.22.2 Televerde Call Center Outsourcings Product Overview
9.22.3 Televerde Call Center Outsourcings Product Market Performance
9.22.4 Televerde Business Overview
9.22.5 Televerde Recent Developments
9.23 TeleTech
9.23.1 TeleTech Call Center Outsourcings Basic Information
9.23.2 TeleTech Call Center Outsourcings Product Overview
9.23.3 TeleTech Call Center Outsourcings Product Market Performance
9.23.4 TeleTech Business Overview
9.23.5 TeleTech Recent Developments
9.24 TELUS International
9.24.1 TELUS International Call Center Outsourcings Basic Information
9.24.2 TELUS International Call Center Outsourcings Product Overview
9.24.3 TELUS International Call Center Outsourcings Product Market Performance
9.24.4 TELUS International Business Overview
9.24.5 TELUS International Recent Developments
9.25 Transcom WorldWide
9.25.1 Transcom WorldWide Call Center Outsourcings Basic Information
9.25.2 Transcom WorldWide Call Center Outsourcings Product Overview
9.25.3 Transcom WorldWide Call Center Outsourcings Product Market Performance
9.25.4 Transcom WorldWide Business Overview
9.25.5 Transcom WorldWide Recent Developments
9.26 Ubiquity Global Services
9.26.1 Ubiquity Global Services Call Center Outsourcings Basic Information
9.26.2 Ubiquity Global Services Call Center Outsourcings Product Overview
9.26.3 Ubiquity Global Services Call Center Outsourcings Product Market Performance
9.26.4 Ubiquity Global Services Business Overview
9.26.5 Ubiquity Global Services Recent Developments
9.27 United Nearshore Operations
9.27.1 United Nearshore Operations Call Center Outsourcings Basic Information
9.27.2 United Nearshore Operations Call Center Outsourcings Product Overview
9.27.3 United Nearshore Operations Call Center Outsourcings Product Market Performance
9.27.4 United Nearshore Operations Business Overview
9.27.5 United Nearshore Operations Recent Developments
9.28 WNS Global Services
9.28.1 WNS Global Services Call Center Outsourcings Basic Information
9.28.2 WNS Global Services Call Center Outsourcings Product Overview
9.28.3 WNS Global Services Call Center Outsourcings Product Market Performance
9.28.4 WNS Global Services Business Overview
9.28.5 WNS Global Services Recent Developments
9.29 Webhelp
9.29.1 Webhelp Call Center Outsourcings Basic Information
9.29.2 Webhelp Call Center Outsourcings Product Overview
9.29.3 Webhelp Call Center Outsourcings Product Market Performance
9.29.4 Webhelp Business Overview
9.29.5 Webhelp Recent Developments
10 Call Center Outsourcings Regional Market Forecast
10.1 Global Call Center Outsourcings Market Size Forecast
10.2 Global Call Center Outsourcings Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Call Center Outsourcings Market Size Forecast by Country
10.2.3 Asia Pacific Call Center Outsourcings Market Size Forecast by Region
10.2.4 South America Call Center Outsourcings Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Call Center Outsourcings by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Call Center Outsourcings Market Forecast by Type (2025-2030)
11.2 Global Call Center Outsourcings Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings
