Customer Journey Management Market, Global Outlook and Forecast 2023-2032
This report aims to provide a comprehensive presentation of the global market for Customer Journey Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Journey Management. This report contains market size and forecasts of Customer Journey Management in global, including the following market information:
Global Customer Journey Management Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global Customer Journey Management market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Journey Management include Adob??e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd. and Oracle Corporation, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
WE surveyed the Customer Journey Management companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Journey Management Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Customer Journey Management Market Segment Percentages, by Type, 2022 (%)
Cloud-based
On-premise
Global Customer Journey Management Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Customer Journey Management Market Segment Percentages, by Application, 2022 (%)
Automotive and Transport
Business and Finance
Chemicals
Consumer Goods and Services
Food and Beverage
Government and Public Sector
Others
Global Customer Journey Management Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Customer Journey Management Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Journey Management revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Journey Management revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Adob??e Inc.
CustomerThink Corp.
Genesys
HCL Technologies Limited
Medallia Inc.
MoEngage, Inc.
NEC Corporation
NICE Ltd.
Oracle Corporation
Pegasystems Inc.
Quadient Group
Salesforce.com, Inc.
SAP SE
SAS Institute Inc.
SVMK Inc.
Thematic Analysis Inc.
Totango, Inc.
UXPressia Inc.
Verint group
WalkMe Inc
Zendesk Inc.
Zoho Corporation Pvt. Ltd
Qmatic
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Journey Management, market overview.
Chapter 2: Global Customer Journey Management market size in revenue.
Chapter 3: Detailed analysis of Customer Journey Management company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Journey Management in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
