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AI Chatbots Software Market, Global Outlook and Forecast 2023-2030

The global AI Chatbots Software market was valued at US$ 3431.9 million in 2022 and is projected to reach US$ 14670 million by 2029, at a CAGR of 23.1% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.
This report aims to provide a comprehensive presentation of the global market for AI Chatbots Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Chatbots Software. This report contains market size and forecasts of AI Chatbots Software in global, including the following market information:
Global AI Chatbots Software Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)


The key players of global AI Chatbots market includes IBM, [24]7.ai, Google, Nuance Communications, AWS and so on. In 2019, the top 5 companies accounted for a total market share of about 33%, among which [24]7.ai is in the dominating position, with occupying nearly 9% of global market.
We surveyed the AI Chatbots Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global AI Chatbots Software Market, by Type, 2018-2023, 2024-2030 ($ millions)

Global AI Chatbots Software Market Segment Percentages, by Type, 2022 (%)

  • On-premises
  • Cloud Based

Global AI Chatbots Software Market, by Application, 2018-2023, 2024-2030 ($ millions)

Global AI Chatbots Software Market Segment Percentages, by Application, 2022 (%)

  • Marketing
  • Recruitment
  • Booking
  • Others

Global AI Chatbots Software Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)

Global AI Chatbots Software Market Segment Percentages, By Region and Country, 2022 (%)

  • North America
  • US
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • U.K.
  • Italy
  • Russia
  • Nordic Countries
  • Benelux
  • Rest of Europe
  • Asia
  • China
  • Japan
  • South Korea
  • Southeast Asia
  • India
  • Rest of Asia
  • South America
  • Brazil
  • Argentina
  • Rest of South America
  • Middle East & Africa
  • Turkey
  • Israel
  • Saudi Arabia
  • UAE
  • Rest of Middle East & Africa

Competitor Analysis

  • The report also provides analysis of leading market participants including:
  • Key companies AI Chatbots Software revenues in global market, 2018-2023 (estimated), ($ millions)
  • Key companies AI Chatbots Software revenues share in global market, 2022 (%)

key players include:

  • chatbot
  • HubSpot
  • Tidio
  • Freshchat
  • Drift
  • Chatfuel
  • MobileMonkey
  • Zendesk
  • Quriobot
  • Intercom
  • SnapEngage
  • Netomi
  • atSpoke
  • Dasha AI
  • SurveySparrow
  • Replika
  • Mindsay
  • Rulai
  • LivePerson
  • Inbenta
  • Vergic
  • ProProfs
  • Botsify
  • Giosg
  • Activechat
  • Flow XO
  • Pandorabots
  • SnatchBot
  • Xenioo
  • Imperson
  • Crisp
  • BotUp
  • Aivo
  • Genesys
  • Ada

Outline of Major Chapters:
Chapter 1: Introduces the definition of AI Chatbots Software, market overview.
Chapter 2: Global AI Chatbots Software market size in revenue.
Chapter 3: Detailed analysis of AI Chatbots Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of AI Chatbots Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.