AI In Call Center Market, Global Outlook and Forecast 2023-2032
Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.
This report aims to provide a comprehensive presentation of the global market for AI In Call Center, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI In Call Center. This report contains market size and forecasts of AI In Call Center in global, including the following market information:
Global AI In Call Center Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global AI In Call Center market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
On-Premise Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of AI In Call Center include Artificial Solutions, Conversica, EdgeVerve Systems Limited, Five9, Google, Oracle Corporation, IBM Corporation, Jio Haptik Technologies Limited and Kore.ai, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the AI In Call Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global AI In Call Center Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global AI In Call Center Market Segment Percentages, by Type, 2022 (%)
On-Premise
Cloud-based
Global AI In Call Center Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global AI In Call Center Market Segment Percentages, by Application, 2022 (%)
Intelligent Customer Service Robot
Intelligent Quality Inspection
Intelligent Navigation
Intelligent Analysis
Global AI In Call Center Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global AI In Call Center Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies AI In Call Center revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies AI In Call Center revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
Outline of Major Chapters:
Chapter 1: Introduces the definition of AI In Call Center, market overview.
Chapter 2: Global AI In Call Center market size in revenue.
Chapter 3: Detailed analysis of AI In Call Center company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of AI In Call Center in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
