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CRM Analytics Market, Global Outlook and Forecast 2023-2032

The global CRM Analytics market was valued at US$ 6590.1 million in 2022 and is projected to reach US$ 10540 million by 2029, at a CAGR of 6.9% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

This report aims to provide a comprehensive presentation of the global market for CRM Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM Analytics. This report contains market size and forecasts of CRM Analytics in global, including the following market information:

  • Global CRM Analytics Market Revenue, 2018-2023, 2024-2032, ($ millions)
  • Global top five companies in 2022 (%)


The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
We surveyed the CRM Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global CRM Analytics Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global CRM Analytics Market Segment Percentages, by Type, 2022 (%)

  • Sales Analytics
  • Customer Analytics
  • Contact Center Analytics
  • Marketing Analytics
  • Web & Social Media Analytics

Global CRM Analytics Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global CRM Analytics Market Segment Percentages, by Application, 2022 (%)

  • Large Enterprises
  • Small and Medium Businesses

Global CRM Analytics Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global CRM Analytics Market Segment Percentages, By Region and Country, 2022 (%)

  • North America
  • US
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • U.K.
  • Italy
  • Russia
  • Nordic Countries
  • Benelux
  • Rest of Europe
  • Asia
  • China
  • Japan
  • South Korea
  • Southeast Asia
  • India
  • Rest of Asia
  • South America
  • Brazil
  • Argentina
  • Rest of South America
  • Middle East & Africa
  • Turkey
  • Israel
  • Saudi Arabia
  • UAE
  • Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

  • Key companies CRM Analytics revenues in global market, 2018-2023 (estimated), ($ millions)
  • Key companies CRM Analytics revenues share in global market, 2022 (%)

Key players include:

  • Oracle
  • SAP SE
  • IBM
  • Microsoft
  • SAS Institute
  • Accenture PLC
  • Infor
  • Teradata
  • Angoss Software Corporation
  • Salesforce

Outline of Major Chapters:
Chapter 1: Introduces the definition of CRM Analytics, market overview.
Chapter 2: Global CRM Analytics market size in revenue.
Chapter 3: Detailed analysis of CRM Analytics company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of CRM Analytics in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.