Customer Relationship Management (CRM) Outsourcing Market, Global Outlook and Forecast 2023-2030
Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Outsourcing. This report contains market size and forecasts of Customer Relationship Management (CRM) Outsourcing in global, including the following market information:
Global Customer Relationship Management (CRM) Outsourcing Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Customer Relationship Management (CRM) Outsourcing market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.
We surveyed the Customer Relationship Management (CRM) Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management (CRM) Outsourcing Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Customer Relationship Management (CRM) Outsourcing Market Segment Percentages, by Type, 2022 (%)
Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others
Global Customer Relationship Management (CRM) Outsourcing Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Customer Relationship Management (CRM) Outsourcing Market Segment Percentages, by Application, 2022 (%)
Retail
BFSI
Telecom & IT
Healthcare
Others
Global Customer Relationship Management (CRM) Outsourcing Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Customer Relationship Management (CRM) Outsourcing Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management (CRM) Outsourcing revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Relationship Management (CRM) Outsourcing revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
IBM
Accenture
Cognizant
Infosys
HCL Technologies
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management (CRM) Outsourcing, market overview.
Chapter 2: Global Customer Relationship Management (CRM) Outsourcing market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Outsourcing company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management (CRM) Outsourcing in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
