The global Passenger Relation Management (PRM) market size was valued at US$ 789 million in 2024 and is projected to reach US$ 1.23 billion by 2030, at a CAGR of 7.7% during the forecast period 2024-2030.
United States Passenger Relation Management (PRM) market size was valued at US$ 234 million in 2024 and is projected to reach US$ 354 million by 2030, at a CAGR of 7.1% during the forecast period 2024-2030.
Software systems used by transportation companies to manage customer relationships and improve passenger experience.
Growing focus on enhancing customer experience in travel industry. Increasing adoption of digital solutions in transportation sector. Rising demand for personalized travel services and communication.
Report Overview
This report provides a deep insight into the global Passenger Relation Management (PRM) market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, value chain analysis, etc.
The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Passenger Relation Management (PRM) Market, this report introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.
In a word, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Passenger Relation Management (PRM) market in any manner.
Global Passenger Relation Management (PRM) Market: Market Segmentation Analysis
The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.
Key Company
Channeltivity
Zift Solutions
Impartner
Salesforce
LogicBay
Market Segmentation (by Type)
On-Premise
Cloud-based
Market Segmentation (by Application)
Large Airline
Small and Medium Airlines
Geographic Segmentation
North America (USA, Canada, Mexico)
Europe (Germany, UK, France, Russia, Italy, Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)
South America (Brazil, Argentina, Columbia, Rest of South America)
The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)
Key Benefits of This Market Research:
Industry drivers, restraints, and opportunities covered in the study
Neutral perspective on the market performance
Recent industry trends and developments
Competitive landscape & strategies of key players
Potential & niche segments and regions exhibiting promising growth covered
Historical, current, and projected market size, in terms of value
In-depth analysis of the Passenger Relation Management (PRM) Market
Overview of the regional outlook of the Passenger Relation Management (PRM) Market:
Key Reasons to Buy this Report:
Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change
This enables you to anticipate market changes to remain ahead of your competitors
You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents
The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly
Provision of market value (USD Billion) data for each segment and sub-segment
Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
Includes in-depth analysis of the market from various perspectives through Porter
TABLE OF CONTENTS
Table of Contents
1 Research Methodology and Statistical Scope
1.1 Market Definition and Statistical Scope of Passenger Relation Management (PRM)
1.2 Key Market Segments
1.2.1 Passenger Relation Management (PRM) Segment by Type
1.2.2 Passenger Relation Management (PRM) Segment by Application
1.3 Methodology & Sources of Information
1.3.1 Research Methodology
1.3.2 Research Process
1.3.3 Market Breakdown and Data Triangulation
1.3.4 Base Year
1.3.5 Report Assumptions & Caveats
2 Passenger Relation Management (PRM) Market Overview
2.1 Global Market Overview
2.2 Market Segment Executive Summary
2.3 Global Market Size by Region
3 Passenger Relation Management (PRM) Market Competitive Landscape
3.1 Global Passenger Relation Management (PRM) Revenue Market Share by Company (2019-2024)
3.2 Passenger Relation Management (PRM) Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Passenger Relation Management (PRM) Market Size Sites, Area Served, Product Type
3.4 Passenger Relation Management (PRM) Market Competitive Situation and Trends
3.4.1 Passenger Relation Management (PRM) Market Concentration Rate
3.4.2 Global 5 and 10 Largest Passenger Relation Management (PRM) Players Market Share by Revenue
3.4.3 Mergers & Acquisitions, Expansion
4 Passenger Relation Management (PRM) Value Chain Analysis
4.1 Passenger Relation Management (PRM) Value Chain Analysis
4.2 Midstream Market Analysis
4.3 Downstream Customer Analysis
5 The Development and Dynamics of Passenger Relation Management (PRM) Market
5.1 Key Development Trends
5.2 Driving Factors
5.3 Market Challenges
5.4 Market Restraints
5.5 Industry News
5.5.1 Mergers & Acquisitions
5.5.2 Expansions
5.5.3 Collaboration/Supply Contracts
5.6 Industry Policies
6 Passenger Relation Management (PRM) Market Segmentation by Type
6.1 Evaluation Matrix of Segment Market Development Potential (Type)
6.2 Global Passenger Relation Management (PRM) Market Size Market Share by Type (2019-2024)
6.3 Global Passenger Relation Management (PRM) Market Size Growth Rate by Type (2019-2024)
7 Passenger Relation Management (PRM) Market Segmentation by Application
7.1 Evaluation Matrix of Segment Market Development Potential (Application)
7.2 Global Passenger Relation Management (PRM) Market Size (M USD) by Application (2019-2024)
7.3 Global Passenger Relation Management (PRM) Market Size Growth Rate by Application (2019-2024)
8 Passenger Relation Management (PRM) Market Segmentation by Region
8.1 Global Passenger Relation Management (PRM) Market Size by Region
8.1.1 Global Passenger Relation Management (PRM) Market Size by Region
8.1.2 Global Passenger Relation Management (PRM) Market Size Market Share by Region
8.2 North America
8.2.1 North America Passenger Relation Management (PRM) Market Size by Country
8.2.2 U.S.
8.2.3 Canada
8.2.4 Mexico
8.3 Europe
8.3.1 Europe Passenger Relation Management (PRM) Market Size by Country
8.3.2 Germany
8.3.3 France
8.3.4 U.K.
8.3.5 Italy
8.3.6 Russia
8.4 Asia Pacific
8.4.1 Asia Pacific Passenger Relation Management (PRM) Market Size by Region
8.4.2 China
8.4.3 Japan
8.4.4 South Korea
8.4.5 India
8.4.6 Southeast Asia
8.5 South America
8.5.1 South America Passenger Relation Management (PRM) Market Size by Country
8.5.2 Brazil
8.5.3 Argentina
8.5.4 Columbia
8.6 Middle East and Africa
8.6.1 Middle East and Africa Passenger Relation Management (PRM) Market Size by Region
8.6.2 Saudi Arabia
8.6.3 UAE
8.6.4 Egypt
8.6.5 Nigeria
8.6.6 South Africa
9 Key Companies Profile
9.1 Channeltivity
9.1.1 Channeltivity Passenger Relation Management (PRM) Basic Information
9.1.2 Channeltivity Passenger Relation Management (PRM) Product Overview
9.1.3 Channeltivity Passenger Relation Management (PRM) Product Market Performance
9.1.4 Channeltivity Passenger Relation Management (PRM) SWOT Analysis
9.1.5 Channeltivity Business Overview
9.1.6 Channeltivity Recent Developments
9.2 Zift Solutions
9.2.1 Zift Solutions Passenger Relation Management (PRM) Basic Information
9.2.2 Zift Solutions Passenger Relation Management (PRM) Product Overview
9.2.3 Zift Solutions Passenger Relation Management (PRM) Product Market Performance
9.2.4 Zift Solutions Passenger Relation Management (PRM) SWOT Analysis
9.2.5 Zift Solutions Business Overview
9.2.6 Zift Solutions Recent Developments
9.3 Impartner
9.3.1 Impartner Passenger Relation Management (PRM) Basic Information
9.3.2 Impartner Passenger Relation Management (PRM) Product Overview
9.3.3 Impartner Passenger Relation Management (PRM) Product Market Performance
9.3.4 Impartner Passenger Relation Management (PRM) SWOT Analysis
9.3.5 Impartner Business Overview
9.3.6 Impartner Recent Developments
9.4 Salesforce
9.4.1 Salesforce Passenger Relation Management (PRM) Basic Information
9.4.2 Salesforce Passenger Relation Management (PRM) Product Overview
9.4.3 Salesforce Passenger Relation Management (PRM) Product Market Performance
9.4.4 Salesforce Business Overview
9.4.5 Salesforce Recent Developments
9.5 LogicBay
9.5.1 LogicBay Passenger Relation Management (PRM) Basic Information
9.5.2 LogicBay Passenger Relation Management (PRM) Product Overview
9.5.3 LogicBay Passenger Relation Management (PRM) Product Market Performance
9.5.4 LogicBay Business Overview
9.5.5 LogicBay Recent Developments
10 Passenger Relation Management (PRM) Regional Market Forecast
10.1 Global Passenger Relation Management (PRM) Market Size Forecast
10.2 Global Passenger Relation Management (PRM) Market Forecast by Region
10.2.1 North America Market Size Forecast by Country
10.2.2 Europe Passenger Relation Management (PRM) Market Size Forecast by Country
10.2.3 Asia Pacific Passenger Relation Management (PRM) Market Size Forecast by Region
10.2.4 South America Passenger Relation Management (PRM) Market Size Forecast by Country
10.2.5 Middle East and Africa Forecasted Consumption of Passenger Relation Management (PRM) by Country
11 Forecast Market by Type and by Application (2025-2030)
11.1 Global Passenger Relation Management (PRM) Market Forecast by Type (2025-2030)
11.2 Global Passenger Relation Management (PRM) Market Forecast by Application (2025-2030)
12 Conclusion and Key Findings
LIST OF TABLES & FIGURES
List of Tables
Table 1. Introduction of the Type
Table 2. Introduction of the Application
Table 3. Market Size (M USD) Segment Executive Summary
Table 4. Passenger Relation Management (PRM) Market Size Comparison by Region (M USD)
Table 5. Global Passenger Relation Management (PRM) Revenue (M USD) by Company (2019-2024)
Table 6. Global Passenger Relation Management (PRM) Revenue Share by Company (2019-2024)
Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Passenger Relation Management (PRM) as of 2022)
Table 8. Company Passenger Relation Management (PRM) Market Size Sites and Area Served
Table 9. Company Passenger Relation Management (PRM) Product Type
Table 10. Global Passenger Relation Management (PRM) Company Market Concentration Ratio (CR5 and HHI)
Table 11. Mergers & Acquisitions, Expansion Plans
Table 12. Value Chain Map of Passenger Relation Management (PRM)
Table 13. Midstream Market Analysis
Table 14. Downstream Customer Analysis
Table 15. Key Development Trends
Table 16. Driving Factors
Table 17. Passenger Relation Management (PRM) Market Challenges
Table 18. Global Passenger Relation Management (PRM) Market Size by Type (M USD)
Table 19. Global Passenger Relation Management (PRM) Market Size (M USD) by Type (2019-2024)
Table 20. Global Passenger Relation Management (PRM) Market Size Share by Type (2019-2024)
Table 21. Global Passenger Relation Management (PRM) Market Size Growth Rate by Type (2019-2024)
Table 22. Global Passenger Relation Management (PRM) Market Size by Application
Table 23. Global Passenger Relation Management (PRM) Market Size by Application (2019-2024) & (M USD)
Table 24. Global Passenger Relation Management (PRM) Market Share by Application (2019-2024)
Table 25. Global Passenger Relation Management (PRM) Market Size Growth Rate by Application (2019-2024)
Table 26. Global Passenger Relation Management (PRM) Market Size by Region (2019-2024) & (M USD)
Table 27. Global Passenger Relation Management (PRM) Market Size Market Share by Region (2019-2024)
Table 28. North America Passenger Relation Management (PRM) Market Size by Country (2019-2024) & (M USD)
Table 29. Europe Passenger Relation Management (PRM) Market Size by Country (2019-2024) & (M USD)
Table 30. Asia Pacific Passenger Relation Management (PRM) Market Size by Region (2019-2024) & (M USD)
Table 31. South America Passenger Relation Management (PRM) Market Size by Country (2019-2024) & (M USD)
Table 32. Middle East and Africa Passenger Relation Management (PRM) Market Size by Region (2019-2024) & (M USD)
Table 33. Channeltivity Passenger Relation Management (PRM) Basic Information
Table 34. Channeltivity Passenger Relation Management (PRM) Product Overview
Table 35. Channeltivity Passenger Relation Management (PRM) Revenue (M USD) and Gross Margin (2019-2024)
Table 36. Channeltivity Passenger Relation Management (PRM) SWOT Analysis
Table 37. Channeltivity Business Overview
Table 38. Channeltivity Recent Developments
Table 39. Zift Solutions Passenger Relation Management (PRM) Basic Information
Table 40. Zift Solutions Passenger Relation Management (PRM) Product Overview
Table 41. Zift Solutions Passenger Relation Management (PRM) Revenue (M USD) and Gross Margin (2019-2024)
Table 42. Zift Solutions Passenger Relation Management (PRM) SWOT Analysis
Table 43. Zift Solutions Business Overview
Table 44. Zift Solutions Recent Developments
Table 45. Impartner Passenger Relation Management (PRM) Basic Information
Table 46. Impartner Passenger Relation Management (PRM) Product Overview
Table 47. Impartner Passenger Relation Management (PRM) Revenue (M USD) and Gross Margin (2019-2024)
Table 48. Impartner Passenger Relation Management (PRM) SWOT Analysis
Table 49. Impartner Business Overview
Table 50. Impartner Recent Developments
Table 51. Salesforce Passenger Relation Management (PRM) Basic Information
Table 52. Salesforce Passenger Relation Management (PRM) Product Overview
Table 53. Salesforce Passenger Relation Management (PRM) Revenue (M USD) and Gross Margin (2019-2024)
Table 54. Salesforce Business Overview
Table 55. Salesforce Recent Developments
Table 56. LogicBay Passenger Relation Management (PRM) Basic Information
Table 57. LogicBay Passenger Relation Management (PRM) Product Overview
Table 58. LogicBay Passenger Relation Management (PRM) Revenue (M USD) and Gross Margin (2019-2024)
Table 59. LogicBay Business Overview
Table 60. LogicBay Recent Developments
Table 61. Global Passenger Relation Management (PRM) Market Size Forecast by Region (2025-2030) & (M USD)
Table 62. North America Passenger Relation Management (PRM) Market Size Forecast by Country (2025-2030) & (M USD)
Table 63. Europe Passenger Relation Management (PRM) Market Size Forecast by Country (2025-2030) & (M USD)
Table 64. Asia Pacific Passenger Relation Management (PRM) Market Size Forecast by Region (2025-2030) & (M USD)
Table 65. South America Passenger Relation Management (PRM) Market Size Forecast by Country (2025-2030) & (M USD)
Table 66. Middle East and Africa Passenger Relation Management (PRM) Market Size Forecast by Country (2025-2030) & (M USD)
Table 67. Global Passenger Relation Management (PRM) Market Size Forecast by Type (2025-2030) & (M USD)
Table 68. Global Passenger Relation Management (PRM) Market Size Forecast by Application (2025-2030) & (M USD)
List of Figures
Figure 1. Industrial Chain of Passenger Relation Management (PRM)
Figure 2. Data Triangulation
Figure 3. Key Caveats
Figure 4. Global Passenger Relation Management (PRM) Market Size (M USD), 2019-2030
Figure 5. Global Passenger Relation Management (PRM) Market Size (M USD) (2019-2030)
Figure 6. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 7. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 8. Evaluation Matrix of Regional Market Development Potential
Figure 9. Passenger Relation Management (PRM) Market Size by Country (M USD)
Figure 10. Global Passenger Relation Management (PRM) Revenue Share by Company in 2023
Figure 11. Passenger Relation Management (PRM) Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2023
Figure 12. The Global 5 and 10 Largest Players: Market Share by Passenger Relation Management (PRM) Revenue in 2023
Figure 13. Evaluation Matrix of Segment Market Development Potential (Type)
Figure 14. Global Passenger Relation Management (PRM) Market Share by Type
Figure 15. Market Size Share of Passenger Relation Management (PRM) by Type (2019-2024)
Figure 16. Market Size Market Share of Passenger Relation Management (PRM) by Type in 2022
Figure 17. Global Passenger Relation Management (PRM) Market Size Growth Rate by Type (2019-2024)
Figure 18. Evaluation Matrix of Segment Market Development Potential (Application)
Figure 19. Global Passenger Relation Management (PRM) Market Share by Application
Figure 20. Global Passenger Relation Management (PRM) Market Share by Application (2019-2024)
Figure 21. Global Passenger Relation Management (PRM) Market Share by Application in 2022
Figure 22. Global Passenger Relation Management (PRM) Market Size Growth Rate by Application (2019-2024)
Figure 23. Global Passenger Relation Management (PRM) Market Size Market Share by Region (2019-2024)
Figure 24. North America Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 25. North America Passenger Relation Management (PRM) Market Size Market Share by Country in 2023
Figure 26. U.S. Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 27. Canada Passenger Relation Management (PRM) Market Size (M USD) and Growth Rate (2019-2024)
Figure 28. Mexico Passenger Relation Management (PRM) Market Size (Units) and Growth Rate (2019-2024)
Figure 29. Europe Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 30. Europe Passenger Relation Management (PRM) Market Size Market Share by Country in 2023
Figure 31. Germany Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 32. France Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 33. U.K. Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 34. Italy Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 35. Russia Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 36. Asia Pacific Passenger Relation Management (PRM) Market Size and Growth Rate (M USD)
Figure 37. Asia Pacific Passenger Relation Management (PRM) Market Size Market Share by Region in 2023
Figure 38. China Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 39. Japan Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 40. South Korea Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 41. India Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 42. Southeast Asia Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 43. South America Passenger Relation Management (PRM) Market Size and Growth Rate (M USD)
Figure 44. South America Passenger Relation Management (PRM) Market Size Market Share by Country in 2023
Figure 45. Brazil Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 46. Argentina Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 47. Columbia Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 48. Middle East and Africa Passenger Relation Management (PRM) Market Size and Growth Rate (M USD)
Figure 49. Middle East and Africa Passenger Relation Management (PRM) Market Size Market Share by Region in 2023
Figure 50. Saudi Arabia Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 51. UAE Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 52. Egypt Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 53. Nigeria Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 54. South Africa Passenger Relation Management (PRM) Market Size and Growth Rate (2019-2024) & (M USD)
Figure 55. Global Passenger Relation Management (PRM) Market Size Forecast by Value (2019-2030) & (M USD)
Figure 56. Global Passenger Relation Management (PRM) Market Share Forecast by Type (2025-2030)
Figure 57. Global Passenger Relation Management (PRM) Market Share Forecast by Application (2025-2030)
