The global Call Center Outsourcing market was valued at US$ 115570 million in 2022 and is projected to reach US$ 137530 million by 2029, at a CAGR of 2.5% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Call center outsourcing is the business practice of contracting out call center services.
This report aims to provide a comprehensive presentation of the global market for Call Center Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Outsourcing. This report contains market size and forecasts of Call Center Outsourcing in global, including the following market information:
- Global Call Center Outsourcing Market Revenue, 2018-2023, 2024-2030, ($ millions)
- Global top five companies in 2022 (%)
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Inbound Call Services Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Call Center Outsourcing include Xerox Corporation, IBM Global Services, CGS, Datamark, Inc., Infinit Contact, Five9, Runway, Invensis and Infinit-O, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Call Center Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Call Center Outsourcing Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Call Center Outsourcing Market Segment Percentages, by Type, 2022 (%)
- Inbound Call Services
- Outbound Call Services
- Others
Global Call Center Outsourcing Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Call Center Outsourcing Market Segment Percentages, by Application, 2022 (%)
- BFSI
- Retail
- Government
- IT & Telecommunication
- Defense Aerospace & Intelligence
- Manufacturing
Global Call Center Outsourcing Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Call Center Outsourcing Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Call Center Outsourcing revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Call Center Outsourcing revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Xerox Corporation
- IBM Global Services
- CGS
- Datamark, Inc.
- Infinit Contact
- Five9
- Runway
- Invensis
- Infinit-O
- PSI
- Sitel Worldwide Corporation
Outline of Major Chapters:
- Chapter 1: Introduces the definition of Call Center Outsourcing, market overview.
- Chapter 2: Global Call Center Outsourcing market size in revenue.
- Chapter 3: Detailed analysis of Call Center Outsourcing company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
- Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
- Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
- Chapter 6: Sales of Call Center Outsourcing in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
- Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
- Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Call Center Outsourcing Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Call Center Outsourcing Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Call Center Outsourcing Overall Market Size
2.1 Global Call Center Outsourcing Market Size: 2022 VS 2030
2.2 Global Call Center Outsourcing Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Call Center Outsourcing Players in Global Market
3.2 Top Global Call Center Outsourcing Companies Ranked by Revenue
3.3 Global Call Center Outsourcing Revenue by Companies
3.4 Top 3 and Top 5 Call Center Outsourcing Companies in Global Market, by Revenue in 2022
3.5 Global Companies Call Center Outsourcing Product Type
3.6 Tier 1, Tier 2 and Tier 3 Call Center Outsourcing Players in Global Market
3.6.1 List of Global Tier 1 Call Center Outsourcing Companies
3.6.2 List of Global Tier 2 and Tier 3 Call Center Outsourcing Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Call Center Outsourcing Market Size Markets, 2022 & 2030
4.1.2 Inbound Call Services
4.1.3 Outbound Call Services
4.1.4 Others
4.2 By Type - Global Call Center Outsourcing Revenue & Forecasts
4.2.1 By Type - Global Call Center Outsourcing Revenue, 2018-2023
4.2.2 By Type - Global Call Center Outsourcing Revenue, 2024-2030
4.2.3 By Type - Global Call Center Outsourcing Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Call Center Outsourcing Market Size, 2022 & 2030
5.1.2 BFSI
5.1.3 Retail
5.1.4 Government
5.1.5 IT & Telecommunication
5.1.6 Defense Aerospace & Intelligence
5.1.7 Manufacturing
5.2 By Application - Global Call Center Outsourcing Revenue & Forecasts
5.2.1 By Application - Global Call Center Outsourcing Revenue, 2018-2023
5.2.2 By Application - Global Call Center Outsourcing Revenue, 2024-2030
5.2.3 By Application - Global Call Center Outsourcing Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Call Center Outsourcing Market Size, 2022 & 2030
6.2 By Region - Global Call Center Outsourcing Revenue & Forecasts
6.2.1 By Region - Global Call Center Outsourcing Revenue, 2018-2023
6.2.2 By Region - Global Call Center Outsourcing Revenue, 2024-2030
6.2.3 By Region - Global Call Center Outsourcing Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Call Center Outsourcing Revenue, 2018-2030
6.3.2 US Call Center Outsourcing Market Size, 2018-2030
6.3.3 Canada Call Center Outsourcing Market Size, 2018-2030
6.3.4 Mexico Call Center Outsourcing Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Call Center Outsourcing Revenue, 2018-2030
6.4.2 Germany Call Center Outsourcing Market Size, 2018-2030
6.4.3 France Call Center Outsourcing Market Size, 2018-2030
6.4.4 U.K. Call Center Outsourcing Market Size, 2018-2030
6.4.5 Italy Call Center Outsourcing Market Size, 2018-2030
6.4.6 Russia Call Center Outsourcing Market Size, 2018-2030
6.4.7 Nordic Countries Call Center Outsourcing Market Size, 2018-2030
6.4.8 Benelux Call Center Outsourcing Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Call Center Outsourcing Revenue, 2018-2030
6.5.2 China Call Center Outsourcing Market Size, 2018-2030
6.5.3 Japan Call Center Outsourcing Market Size, 2018-2030
6.5.4 South Korea Call Center Outsourcing Market Size, 2018-2030
6.5.5 Southeast Asia Call Center Outsourcing Market Size, 2018-2030
6.5.6 India Call Center Outsourcing Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Call Center Outsourcing Revenue, 2018-2030
6.6.2 Brazil Call Center Outsourcing Market Size, 2018-2030
6.6.3 Argentina Call Center Outsourcing Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Call Center Outsourcing Revenue, 2018-2030
6.7.2 Turkey Call Center Outsourcing Market Size, 2018-2030
6.7.3 Israel Call Center Outsourcing Market Size, 2018-2030
6.7.4 Saudi Arabia Call Center Outsourcing Market Size, 2018-2030
6.7.5 UAE Call Center Outsourcing Market Size, 2018-2030
7 Call Center Outsourcing Companies Profiles
7.1 Xerox Corporation
7.1.1 Xerox Corporation Company Summary
7.1.2 Xerox Corporation Business Overview
7.1.3 Xerox Corporation Call Center Outsourcing Major Product Offerings
7.1.4 Xerox Corporation Call Center Outsourcing Revenue in Global Market (2018-2023)
7.1.5 Xerox Corporation Key News & Latest Developments
7.2 IBM Global Services
7.2.1 IBM Global Services Company Summary
7.2.2 IBM Global Services Business Overview
7.2.3 IBM Global Services Call Center Outsourcing Major Product Offerings
7.2.4 IBM Global Services Call Center Outsourcing Revenue in Global Market (2018-2023)
7.2.5 IBM Global Services Key News & Latest Developments
7.3 CGS
7.3.1 CGS Company Summary
7.3.2 CGS Business Overview
7.3.3 CGS Call Center Outsourcing Major Product Offerings
7.3.4 CGS Call Center Outsourcing Revenue in Global Market (2018-2023)
7.3.5 CGS Key News & Latest Developments
7.4 Datamark, Inc.
7.4.1 Datamark, Inc. Company Summary
7.4.2 Datamark, Inc. Business Overview
7.4.3 Datamark, Inc. Call Center Outsourcing Major Product Offerings
7.4.4 Datamark, Inc. Call Center Outsourcing Revenue in Global Market (2018-2023)
7.4.5 Datamark, Inc. Key News & Latest Developments
7.5 Infinit Contact
7.5.1 Infinit Contact Company Summary
7.5.2 Infinit Contact Business Overview
7.5.3 Infinit Contact Call Center Outsourcing Major Product Offerings
7.5.4 Infinit Contact Call Center Outsourcing Revenue in Global Market (2018-2023)
7.5.5 Infinit Contact Key News & Latest Developments
7.6 Five9
7.6.1 Five9 Company Summary
7.6.2 Five9 Business Overview
7.6.3 Five9 Call Center Outsourcing Major Product Offerings
7.6.4 Five9 Call Center Outsourcing Revenue in Global Market (2018-2023)
7.6.5 Five9 Key News & Latest Developments
7.7 Runway
7.7.1 Runway Company Summary
7.7.2 Runway Business Overview
7.7.3 Runway Call Center Outsourcing Major Product Offerings
7.7.4 Runway Call Center Outsourcing Revenue in Global Market (2018-2023)
7.7.5 Runway Key News & Latest Developments
7.8 Invensis
7.8.1 Invensis Company Summary
7.8.2 Invensis Business Overview
7.8.3 Invensis Call Center Outsourcing Major Product Offerings
7.8.4 Invensis Call Center Outsourcing Revenue in Global Market (2018-2023)
7.8.5 Invensis Key News & Latest Developments
7.9 Infinit-O
7.9.1 Infinit-O Company Summary
7.9.2 Infinit-O Business Overview
7.9.3 Infinit-O Call Center Outsourcing Major Product Offerings
7.9.4 Infinit-O Call Center Outsourcing Revenue in Global Market (2018-2023)
7.9.5 Infinit-O Key News & Latest Developments
7.10 PSI
7.10.1 PSI Company Summary
7.10.2 PSI Business Overview
7.10.3 PSI Call Center Outsourcing Major Product Offerings
7.10.4 PSI Call Center Outsourcing Revenue in Global Market (2018-2023)
7.10.5 PSI Key News & Latest Developments
7.11 Sitel Worldwide Corporation
7.11.1 Sitel Worldwide Corporation Company Summary
7.11.2 Sitel Worldwide Corporation Business Overview
7.11.3 Sitel Worldwide Corporation Call Center Outsourcing Major Product Offerings
7.11.4 Sitel Worldwide Corporation Call Center Outsourcing Revenue in Global Market (2018-2023)
7.11.5 Sitel Worldwide Corporation Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Call Center Outsourcing Market Opportunities & Trends in Global Market
Table 2. Call Center Outsourcing Market Drivers in Global Market
Table 3. Call Center Outsourcing Market Restraints in Global Market
Table 4. Key Players of Call Center Outsourcing in Global Market
Table 5. Top Call Center Outsourcing Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Call Center Outsourcing Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Call Center Outsourcing Revenue Share by Companies, 2018-2023
Table 8. Global Companies Call Center Outsourcing Product Type
Table 9. List of Global Tier 1 Call Center Outsourcing Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Call Center Outsourcing Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Call Center Outsourcing Revenue, (US$, Mn), 2022 & 2030
Table 12. By Type - Call Center Outsourcing Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Call Center Outsourcing Revenue in Global (US$, Mn), 2024-2030
Table 14. By Application ? Global Call Center Outsourcing Revenue, (US$, Mn), 2022 & 2030
Table 15. By Application - Call Center Outsourcing Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Call Center Outsourcing Revenue in Global (US$, Mn), 2024-2030
Table 17. By Region ? Global Call Center Outsourcing Revenue, (US$, Mn), 2022 & 2030
Table 18. By Region - Global Call Center Outsourcing Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Call Center Outsourcing Revenue (US$, Mn), 2024-2030
Table 20. By Country - North America Call Center Outsourcing Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Call Center Outsourcing Revenue, (US$, Mn), 2024-2030
Table 22. By Country - Europe Call Center Outsourcing Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Call Center Outsourcing Revenue, (US$, Mn), 2024-2030
Table 24. By Region - Asia Call Center Outsourcing Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Call Center Outsourcing Revenue, (US$, Mn), 2024-2030
Table 26. By Country - South America Call Center Outsourcing Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Call Center Outsourcing Revenue, (US$, Mn), 2024-2030
Table 28. By Country - Middle East & Africa Call Center Outsourcing Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Call Center Outsourcing Revenue, (US$, Mn), 2024-2030
Table 30. Xerox Corporation Company Summary
Table 31. Xerox Corporation Call Center Outsourcing Product Offerings
Table 32. Xerox Corporation Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 33. Xerox Corporation Key News & Latest Developments
Table 34. IBM Global Services Company Summary
Table 35. IBM Global Services Call Center Outsourcing Product Offerings
Table 36. IBM Global Services Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 37. IBM Global Services Key News & Latest Developments
Table 38. CGS Company Summary
Table 39. CGS Call Center Outsourcing Product Offerings
Table 40. CGS Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 41. CGS Key News & Latest Developments
Table 42. Datamark, Inc. Company Summary
Table 43. Datamark, Inc. Call Center Outsourcing Product Offerings
Table 44. Datamark, Inc. Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 45. Datamark, Inc. Key News & Latest Developments
Table 46. Infinit Contact Company Summary
Table 47. Infinit Contact Call Center Outsourcing Product Offerings
Table 48. Infinit Contact Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 49. Infinit Contact Key News & Latest Developments
Table 50. Five9 Company Summary
Table 51. Five9 Call Center Outsourcing Product Offerings
Table 52. Five9 Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 53. Five9 Key News & Latest Developments
Table 54. Runway Company Summary
Table 55. Runway Call Center Outsourcing Product Offerings
Table 56. Runway Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 57. Runway Key News & Latest Developments
Table 58. Invensis Company Summary
Table 59. Invensis Call Center Outsourcing Product Offerings
Table 60. Invensis Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 61. Invensis Key News & Latest Developments
Table 62. Infinit-O Company Summary
Table 63. Infinit-O Call Center Outsourcing Product Offerings
Table 64. Infinit-O Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 65. Infinit-O Key News & Latest Developments
Table 66. PSI Company Summary
Table 67. PSI Call Center Outsourcing Product Offerings
Table 68. PSI Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 69. PSI Key News & Latest Developments
Table 70. Sitel Worldwide Corporation Company Summary
Table 71. Sitel Worldwide Corporation Call Center Outsourcing Product Offerings
Table 72. Sitel Worldwide Corporation Call Center Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 73. Sitel Worldwide Corporation Key News & Latest Developments
List of Figures
Figure 1. Call Center Outsourcing Segment by Type in 2022
Figure 2. Call Center Outsourcing Segment by Application in 2022
Figure 3. Global Call Center Outsourcing Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Call Center Outsourcing Market Size: 2022 VS 2030 (US$, Mn)
Figure 6. Global Call Center Outsourcing Revenue, 2018-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Call Center Outsourcing Revenue in 2022
Figure 8. By Type - Global Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 9. By Application - Global Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 10. By Type - Global Call Center Outsourcing Revenue, (US$, Mn), 2022 & 2030
Figure 11. By Type - Global Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 12. By Application - Global Call Center Outsourcing Revenue, (US$, Mn), 2022 & 2030
Figure 13. By Application - Global Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 14. By Region - Global Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 15. By Country - North America Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 16. US Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 17. Canada Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 18. Mexico Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 19. By Country - Europe Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 20. Germany Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 21. France Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 22. U.K. Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 23. Italy Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 24. Russia Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 25. Nordic Countries Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 26. Benelux Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 27. By Region - Asia Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 28. China Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 29. Japan Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 30. South Korea Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 31. Southeast Asia Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 32. India Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 33. By Country - South America Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 34. Brazil Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 35. Argentina Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 36. By Country - Middle East & Africa Call Center Outsourcing Revenue Market Share, 2018-2030
Figure 37. Turkey Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 38. Israel Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 39. Saudi Arabia Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 40. UAE Call Center Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 41. Xerox Corporation Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. IBM Global Services Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. CGS Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Datamark, Inc. Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Infinit Contact Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Five9 Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Runway Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Invensis Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Infinit-O Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. PSI Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Sitel Worldwide Corporation Call Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
