BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
This report aims to provide a comprehensive presentation of the global market for BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO. This report contains market size and forecasts of BPO in global, including the following market information:
Global BPO Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global BPO market was valued at US$ 191850 million in 2022 and is projected to reach US$ 283490 million by 2029, at a CAGR of 5.7% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career.?
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the BPO companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global BPO Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global BPO Market Segment Percentages, by Type, 2022 (%)
Finance & Accounting
Customer Services
HR Outsourcing
KPO
Procurement Outsourcing
Global BPO Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global BPO Market Segment Percentages, by Application, 2022 (%)
Manufacturing
Telecommunications & Technology
Banking
Insurance & Finance Services
Retail
Others
Global BPO Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global BPO Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies BPO revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies BPO revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Accenture
Capgemini
Genpact
IBM
Tata Consultancy Services
3i Infotech
Outline of Major Chapters:
Chapter 1: Introduces the definition of BPO, market overview.
Chapter 2: Global BPO market size in revenue.
Chapter 3: Detailed analysis of BPO company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of BPO in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 BPO Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global BPO Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global BPO Overall Market Size
2.1 Global BPO Market Size: 2022 VS 2032
2.2 Global BPO Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top BPO Players in Global Market
3.2 Top Global BPO Companies Ranked by Revenue
3.3 Global BPO Revenue by Companies
3.4 Top 3 and Top 5 BPO Companies in Global Market, by Revenue in 2022
3.5 Global Companies BPO Product Type
3.6 Tier 1, Tier 2 and Tier 3 BPO Players in Global Market
3.6.1 List of Global Tier 1 BPO Companies
3.6.2 List of Global Tier 2 and Tier 3 BPO Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global BPO Market Size Markets, 2022 & 2032
4.1.2 Finance & Accounting
4.1.3 Customer Services
4.1.4 HR Outsourcing
4.1.5 KPO
4.1.6 Procurement Outsourcing
4.2 By Type - Global BPO Revenue & Forecasts
4.2.1 By Type - Global BPO Revenue, 2018-2023
4.2.2 By Type - Global BPO Revenue, 2024-2032
4.2.3 By Type - Global BPO Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global BPO Market Size, 2022 & 2032
5.1.2 Manufacturing
5.1.3 Telecommunications & Technology
5.1.4 Banking
5.1.5 Insurance & Finance Services
5.1.6 Retail
5.1.7 Others
5.2 By Application - Global BPO Revenue & Forecasts
5.2.1 By Application - Global BPO Revenue, 2018-2023
5.2.2 By Application - Global BPO Revenue, 2024-2032
5.2.3 By Application - Global BPO Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global BPO Market Size, 2022 & 2032
6.2 By Region - Global BPO Revenue & Forecasts
6.2.1 By Region - Global BPO Revenue, 2018-2023
6.2.2 By Region - Global BPO Revenue, 2024-2032
6.2.3 By Region - Global BPO Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America BPO Revenue, 2018-2032
6.3.2 US BPO Market Size, 2018-2032
6.3.3 Canada BPO Market Size, 2018-2032
6.3.4 Mexico BPO Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe BPO Revenue, 2018-2032
6.4.2 Germany BPO Market Size, 2018-2032
6.4.3 France BPO Market Size, 2018-2032
6.4.4 U.K. BPO Market Size, 2018-2032
6.4.5 Italy BPO Market Size, 2018-2032
6.4.6 Russia BPO Market Size, 2018-2032
6.4.7 Nordic Countries BPO Market Size, 2018-2032
6.4.8 Benelux BPO Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia BPO Revenue, 2018-2032
6.5.2 China BPO Market Size, 2018-2032
6.5.3 Japan BPO Market Size, 2018-2032
6.5.4 South Korea BPO Market Size, 2018-2032
6.5.5 Southeast Asia BPO Market Size, 2018-2032
6.5.6 India BPO Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America BPO Revenue, 2018-2032
6.6.2 Brazil BPO Market Size, 2018-2032
6.6.3 Argentina BPO Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa BPO Revenue, 2018-2032
6.7.2 Turkey BPO Market Size, 2018-2032
6.7.3 Israel BPO Market Size, 2018-2032
6.7.4 Saudi Arabia BPO Market Size, 2018-2032
6.7.5 UAE BPO Market Size, 2018-2032
7 BPO Companies Profiles
7.1 Accenture
7.1.1 Accenture Company Summary
7.1.2 Accenture Business Overview
7.1.3 Accenture BPO Major Product Offerings
7.1.4 Accenture BPO Revenue in Global Market (2018-2023)
7.1.5 Accenture Key News & Latest Developments
7.2 Capgemini
7.2.1 Capgemini Company Summary
7.2.2 Capgemini Business Overview
7.2.3 Capgemini BPO Major Product Offerings
7.2.4 Capgemini BPO Revenue in Global Market (2018-2023)
7.2.5 Capgemini Key News & Latest Developments
7.3 Genpact
7.3.1 Genpact Company Summary
7.3.2 Genpact Business Overview
7.3.3 Genpact BPO Major Product Offerings
7.3.4 Genpact BPO Revenue in Global Market (2018-2023)
7.3.5 Genpact Key News & Latest Developments
7.4 IBM
7.4.1 IBM Company Summary
7.4.2 IBM Business Overview
7.4.3 IBM BPO Major Product Offerings
7.4.4 IBM BPO Revenue in Global Market (2018-2023)
7.4.5 IBM Key News & Latest Developments
7.5 Tata Consultancy Services
7.5.1 Tata Consultancy Services Company Summary
7.5.2 Tata Consultancy Services Business Overview
7.5.3 Tata Consultancy Services BPO Major Product Offerings
7.5.4 Tata Consultancy Services BPO Revenue in Global Market (2018-2023)
7.5.5 Tata Consultancy Services Key News & Latest Developments
7.6 3i Infotech
7.6.1 3i Infotech Company Summary
7.6.2 3i Infotech Business Overview
7.6.3 3i Infotech BPO Major Product Offerings
7.6.4 3i Infotech BPO Revenue in Global Market (2018-2023)
7.6.5 3i Infotech Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. BPO Market Opportunities & Trends in Global Market
Table 2. BPO Market Drivers in Global Market
Table 3. BPO Market Restraints in Global Market
Table 4. Key Players of BPO in Global Market
Table 5. Top BPO Players in Global Market, Ranking by Revenue (2022)
Table 6. Global BPO Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global BPO Revenue Share by Companies, 2018-2023
Table 8. Global Companies BPO Product Type
Table 9. List of Global Tier 1 BPO Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 BPO Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global BPO Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - BPO Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - BPO Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global BPO Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - BPO Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - BPO Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global BPO Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global BPO Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global BPO Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America BPO Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America BPO Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe BPO Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe BPO Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia BPO Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia BPO Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America BPO Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America BPO Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa BPO Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa BPO Revenue, (US$, Mn), 2024-2032
Table 30. Accenture Company Summary
Table 31. Accenture BPO Product Offerings
Table 32. Accenture BPO Revenue (US$, Mn) & (2018-2023)
Table 33. Accenture Key News & Latest Developments
Table 34. Capgemini Company Summary
Table 35. Capgemini BPO Product Offerings
Table 36. Capgemini BPO Revenue (US$, Mn) & (2018-2023)
Table 37. Capgemini Key News & Latest Developments
Table 38. Genpact Company Summary
Table 39. Genpact BPO Product Offerings
Table 40. Genpact BPO Revenue (US$, Mn) & (2018-2023)
Table 41. Genpact Key News & Latest Developments
Table 42. IBM Company Summary
Table 43. IBM BPO Product Offerings
Table 44. IBM BPO Revenue (US$, Mn) & (2018-2023)
Table 45. IBM Key News & Latest Developments
Table 46. Tata Consultancy Services Company Summary
Table 47. Tata Consultancy Services BPO Product Offerings
Table 48. Tata Consultancy Services BPO Revenue (US$, Mn) & (2018-2023)
Table 49. Tata Consultancy Services Key News & Latest Developments
Table 50. 3i Infotech Company Summary
Table 51. 3i Infotech BPO Product Offerings
Table 52. 3i Infotech BPO Revenue (US$, Mn) & (2018-2023)
Table 53. 3i Infotech Key News & Latest Developments
List of Figures
Figure 1. BPO Segment by Type in 2022
Figure 2. BPO Segment by Application in 2022
Figure 3. Global BPO Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global BPO Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global BPO Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by BPO Revenue in 2022
Figure 8. By Type - Global BPO Revenue Market Share, 2018-2032
Figure 9. By Application - Global BPO Revenue Market Share, 2018-2032
Figure 10. By Type - Global BPO Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global BPO Revenue Market Share, 2018-2032
Figure 12. By Application - Global BPO Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global BPO Revenue Market Share, 2018-2032
Figure 14. By Region - Global BPO Revenue Market Share, 2018-2032
Figure 15. By Country - North America BPO Revenue Market Share, 2018-2032
Figure 16. US BPO Revenue, (US$, Mn), 2018-2032
Figure 17. Canada BPO Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico BPO Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe BPO Revenue Market Share, 2018-2032
Figure 20. Germany BPO Revenue, (US$, Mn), 2018-2032
Figure 21. France BPO Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. BPO Revenue, (US$, Mn), 2018-2032
Figure 23. Italy BPO Revenue, (US$, Mn), 2018-2032
Figure 24. Russia BPO Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries BPO Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux BPO Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia BPO Revenue Market Share, 2018-2032
Figure 28. China BPO Revenue, (US$, Mn), 2018-2032
Figure 29. Japan BPO Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea BPO Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia BPO Revenue, (US$, Mn), 2018-2032
Figure 32. India BPO Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America BPO Revenue Market Share, 2018-2032
Figure 34. Brazil BPO Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina BPO Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa BPO Revenue Market Share, 2018-2032
Figure 37. Turkey BPO Revenue, (US$, Mn), 2018-2032
Figure 38. Israel BPO Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia BPO Revenue, (US$, Mn), 2018-2032
Figure 40. UAE BPO Revenue, (US$, Mn), 2018-2032
Figure 41. Accenture BPO Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Capgemini BPO Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Genpact BPO Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. IBM BPO Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Tata Consultancy Services BPO Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. 3i Infotech BPO Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
