BPO is a segment of outsourcing, which consists of subcontracting certain business processes of an organization to a third-party vendor that has expertise in the required domain. The Public sector refers to government services such as the military, police, public education, public transit, healthcare services as well as employees working for government organizations. The BPO services in Public sector support governments to perform various functions such as e-governance initiatives, taxation, asset registration, pensions, and welfare programs, including financial assistance for the unemployed, and in a cost-effective manner.
This report aims to provide a comprehensive presentation of the global market for BPO in Public, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO in Public. This report contains market size and forecasts of BPO in Public in global, including the following market information:
Global BPO in Public Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global BPO in Public market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
One of the major trends upcoming in this market is the shift to omni-channel to increase the accessibility of end-consumers and to strengthen customer relationships. The omni-channel helps governments to synchronize and store detailed information about customers which eventually leads to easy tracking of complaints and customer queries.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the BPO in Public companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global BPO in Public Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global BPO in Public Market Segment Percentages, by Type, 2022 (%)
F&A Outsourcing
CRM BPO
HR Outsourcing
Procurement Outsourcing
Global BPO in Public Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global BPO in Public Market Segment Percentages, by Application, 2022 (%)
Military
Police
Public Education
Public Transit
Healthcare Services
Others
Global BPO in Public Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global BPO in Public Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies BPO in Public revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies BPO in Public revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Accenture
Capgemini
IBM
Serco Global Services
TCS
Unisys
Wipro
Outline of Major Chapters:
Chapter 1: Introduces the definition of BPO in Public, market overview.
Chapter 2: Global BPO in Public market size in revenue.
Chapter 3: Detailed analysis of BPO in Public company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of BPO in Public in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 BPO in Public Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global BPO in Public Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global BPO in Public Overall Market Size
2.1 Global BPO in Public Market Size: 2022 VS 2032
2.2 Global BPO in Public Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top BPO in Public Players in Global Market
3.2 Top Global BPO in Public Companies Ranked by Revenue
3.3 Global BPO in Public Revenue by Companies
3.4 Top 3 and Top 5 BPO in Public Companies in Global Market, by Revenue in 2022
3.5 Global Companies BPO in Public Product Type
3.6 Tier 1, Tier 2 and Tier 3 BPO in Public Players in Global Market
3.6.1 List of Global Tier 1 BPO in Public Companies
3.6.2 List of Global Tier 2 and Tier 3 BPO in Public Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global BPO in Public Market Size Markets, 2022 & 2032
4.1.2 F&A Outsourcing
4.1.3 CRM BPO
4.1.4 HR Outsourcing
4.1.5 Procurement Outsourcing
4.2 By Type - Global BPO in Public Revenue & Forecasts
4.2.1 By Type - Global BPO in Public Revenue, 2018-2023
4.2.2 By Type - Global BPO in Public Revenue, 2024-2032
4.2.3 By Type - Global BPO in Public Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global BPO in Public Market Size, 2022 & 2032
5.1.2 Military
5.1.3 Police
5.1.4 Public Education
5.1.5 Public Transit
5.1.6 Healthcare Services
5.1.7 Others
5.2 By Application - Global BPO in Public Revenue & Forecasts
5.2.1 By Application - Global BPO in Public Revenue, 2018-2023
5.2.2 By Application - Global BPO in Public Revenue, 2024-2032
5.2.3 By Application - Global BPO in Public Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global BPO in Public Market Size, 2022 & 2032
6.2 By Region - Global BPO in Public Revenue & Forecasts
6.2.1 By Region - Global BPO in Public Revenue, 2018-2023
6.2.2 By Region - Global BPO in Public Revenue, 2024-2032
6.2.3 By Region - Global BPO in Public Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America BPO in Public Revenue, 2018-2032
6.3.2 US BPO in Public Market Size, 2018-2032
6.3.3 Canada BPO in Public Market Size, 2018-2032
6.3.4 Mexico BPO in Public Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe BPO in Public Revenue, 2018-2032
6.4.2 Germany BPO in Public Market Size, 2018-2032
6.4.3 France BPO in Public Market Size, 2018-2032
6.4.4 U.K. BPO in Public Market Size, 2018-2032
6.4.5 Italy BPO in Public Market Size, 2018-2032
6.4.6 Russia BPO in Public Market Size, 2018-2032
6.4.7 Nordic Countries BPO in Public Market Size, 2018-2032
6.4.8 Benelux BPO in Public Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia BPO in Public Revenue, 2018-2032
6.5.2 China BPO in Public Market Size, 2018-2032
6.5.3 Japan BPO in Public Market Size, 2018-2032
6.5.4 South Korea BPO in Public Market Size, 2018-2032
6.5.5 Southeast Asia BPO in Public Market Size, 2018-2032
6.5.6 India BPO in Public Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America BPO in Public Revenue, 2018-2032
6.6.2 Brazil BPO in Public Market Size, 2018-2032
6.6.3 Argentina BPO in Public Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa BPO in Public Revenue, 2018-2032
6.7.2 Turkey BPO in Public Market Size, 2018-2032
6.7.3 Israel BPO in Public Market Size, 2018-2032
6.7.4 Saudi Arabia BPO in Public Market Size, 2018-2032
6.7.5 UAE BPO in Public Market Size, 2018-2032
7 BPO in Public Companies Profiles
7.1 Accenture
7.1.1 Accenture Company Summary
7.1.2 Accenture Business Overview
7.1.3 Accenture BPO in Public Major Product Offerings
7.1.4 Accenture BPO in Public Revenue in Global Market (2018-2023)
7.1.5 Accenture Key News & Latest Developments
7.2 Capgemini
7.2.1 Capgemini Company Summary
7.2.2 Capgemini Business Overview
7.2.3 Capgemini BPO in Public Major Product Offerings
7.2.4 Capgemini BPO in Public Revenue in Global Market (2018-2023)
7.2.5 Capgemini Key News & Latest Developments
7.3 IBM
7.3.1 IBM Company Summary
7.3.2 IBM Business Overview
7.3.3 IBM BPO in Public Major Product Offerings
7.3.4 IBM BPO in Public Revenue in Global Market (2018-2023)
7.3.5 IBM Key News & Latest Developments
7.4 Serco Global Services
7.4.1 Serco Global Services Company Summary
7.4.2 Serco Global Services Business Overview
7.4.3 Serco Global Services BPO in Public Major Product Offerings
7.4.4 Serco Global Services BPO in Public Revenue in Global Market (2018-2023)
7.4.5 Serco Global Services Key News & Latest Developments
7.5 TCS
7.5.1 TCS Company Summary
7.5.2 TCS Business Overview
7.5.3 TCS BPO in Public Major Product Offerings
7.5.4 TCS BPO in Public Revenue in Global Market (2018-2023)
7.5.5 TCS Key News & Latest Developments
7.6 Unisys
7.6.1 Unisys Company Summary
7.6.2 Unisys Business Overview
7.6.3 Unisys BPO in Public Major Product Offerings
7.6.4 Unisys BPO in Public Revenue in Global Market (2018-2023)
7.6.5 Unisys Key News & Latest Developments
7.7 Wipro
7.7.1 Wipro Company Summary
7.7.2 Wipro Business Overview
7.7.3 Wipro BPO in Public Major Product Offerings
7.7.4 Wipro BPO in Public Revenue in Global Market (2018-2023)
7.7.5 Wipro Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. BPO in Public Market Opportunities & Trends in Global Market
Table 2. BPO in Public Market Drivers in Global Market
Table 3. BPO in Public Market Restraints in Global Market
Table 4. Key Players of BPO in Public in Global Market
Table 5. Top BPO in Public Players in Global Market, Ranking by Revenue (2022)
Table 6. Global BPO in Public Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global BPO in Public Revenue Share by Companies, 2018-2023
Table 8. Global Companies BPO in Public Product Type
Table 9. List of Global Tier 1 BPO in Public Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 BPO in Public Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global BPO in Public Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - BPO in Public Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - BPO in Public Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global BPO in Public Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - BPO in Public Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - BPO in Public Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global BPO in Public Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global BPO in Public Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global BPO in Public Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America BPO in Public Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America BPO in Public Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe BPO in Public Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe BPO in Public Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia BPO in Public Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia BPO in Public Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America BPO in Public Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America BPO in Public Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa BPO in Public Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa BPO in Public Revenue, (US$, Mn), 2024-2032
Table 30. Accenture Company Summary
Table 31. Accenture BPO in Public Product Offerings
Table 32. Accenture BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 33. Accenture Key News & Latest Developments
Table 34. Capgemini Company Summary
Table 35. Capgemini BPO in Public Product Offerings
Table 36. Capgemini BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 37. Capgemini Key News & Latest Developments
Table 38. IBM Company Summary
Table 39. IBM BPO in Public Product Offerings
Table 40. IBM BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 41. IBM Key News & Latest Developments
Table 42. Serco Global Services Company Summary
Table 43. Serco Global Services BPO in Public Product Offerings
Table 44. Serco Global Services BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 45. Serco Global Services Key News & Latest Developments
Table 46. TCS Company Summary
Table 47. TCS BPO in Public Product Offerings
Table 48. TCS BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 49. TCS Key News & Latest Developments
Table 50. Unisys Company Summary
Table 51. Unisys BPO in Public Product Offerings
Table 52. Unisys BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 53. Unisys Key News & Latest Developments
Table 54. Wipro Company Summary
Table 55. Wipro BPO in Public Product Offerings
Table 56. Wipro BPO in Public Revenue (US$, Mn) & (2018-2023)
Table 57. Wipro Key News & Latest Developments
List of Figures
Figure 1. BPO in Public Segment by Type in 2022
Figure 2. BPO in Public Segment by Application in 2022
Figure 3. Global BPO in Public Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global BPO in Public Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global BPO in Public Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by BPO in Public Revenue in 2022
Figure 8. By Type - Global BPO in Public Revenue Market Share, 2018-2032
Figure 9. By Application - Global BPO in Public Revenue Market Share, 2018-2032
Figure 10. By Type - Global BPO in Public Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global BPO in Public Revenue Market Share, 2018-2032
Figure 12. By Application - Global BPO in Public Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global BPO in Public Revenue Market Share, 2018-2032
Figure 14. By Region - Global BPO in Public Revenue Market Share, 2018-2032
Figure 15. By Country - North America BPO in Public Revenue Market Share, 2018-2032
Figure 16. US BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 17. Canada BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe BPO in Public Revenue Market Share, 2018-2032
Figure 20. Germany BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 21. France BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 23. Italy BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 24. Russia BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia BPO in Public Revenue Market Share, 2018-2032
Figure 28. China BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 29. Japan BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 32. India BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America BPO in Public Revenue Market Share, 2018-2032
Figure 34. Brazil BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa BPO in Public Revenue Market Share, 2018-2032
Figure 37. Turkey BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 38. Israel BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 40. UAE BPO in Public Revenue, (US$, Mn), 2018-2032
Figure 41. Accenture BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Capgemini BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. IBM BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Serco Global Services BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. TCS BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Unisys BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Wipro BPO in Public Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
