Social CRM?combines the capabilities of?social?media management with traditional customer relationship management (CRM) software to help brands better engage their customers.
This report aims to provide a comprehensive presentation of the global market for Social CRM Tools, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social CRM Tools. This report contains market size and forecasts of Social CRM Tools in global, including the following market information:
Global Social CRM Tools Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global Social CRM Tools market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Main features of Social CRM Tools include sales and marketing support, campaign support, peer to peer interaction, service centre enhancement, etc.
We surveyed the Social CRM Tools companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Social CRM Tools Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Social CRM Tools Market Segment Percentages, by Type, 2022 (%)
Monthly Subscription
Annual Subscription
One-time License
Global Social CRM Tools Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Social CRM Tools Market Segment Percentages, by Application, 2022 (%)
SME (Small and Medium Enterprises)
Large Enterprise
Global Social CRM Tools Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Social CRM Tools Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Social CRM Tools revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Social CRM Tools revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Mitchell 1
Continuon
Acidaes Solutions
Oracle
Locobuzz Solutions
Sendible
Napoleon
Outline of Major Chapters:
Chapter 1: Introduces the definition of Social CRM Tools, market overview.
Chapter 2: Global Social CRM Tools market size in revenue.
Chapter 3: Detailed analysis of Social CRM Tools company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Social CRM Tools in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Social CRM Tools Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Social CRM Tools Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Social CRM Tools Overall Market Size
2.1 Global Social CRM Tools Market Size: 2022 VS 2032
2.2 Global Social CRM Tools Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Social CRM Tools Players in Global Market
3.2 Top Global Social CRM Tools Companies Ranked by Revenue
3.3 Global Social CRM Tools Revenue by Companies
3.4 Top 3 and Top 5 Social CRM Tools Companies in Global Market, by Revenue in 2022
3.5 Global Companies Social CRM Tools Product Type
3.6 Tier 1, Tier 2 and Tier 3 Social CRM Tools Players in Global Market
3.6.1 List of Global Tier 1 Social CRM Tools Companies
3.6.2 List of Global Tier 2 and Tier 3 Social CRM Tools Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Social CRM Tools Market Size Markets, 2022 & 2032
4.1.2 Monthly Subscription
4.1.3 Annual Subscription
4.1.4 One-time License
4.2 By Type - Global Social CRM Tools Revenue & Forecasts
4.2.1 By Type - Global Social CRM Tools Revenue, 2018-2023
4.2.2 By Type - Global Social CRM Tools Revenue, 2024-2032
4.2.3 By Type - Global Social CRM Tools Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Social CRM Tools Market Size, 2022 & 2032
5.1.2 SME (Small and Medium Enterprises)
5.1.3 Large Enterprise
5.2 By Application - Global Social CRM Tools Revenue & Forecasts
5.2.1 By Application - Global Social CRM Tools Revenue, 2018-2023
5.2.2 By Application - Global Social CRM Tools Revenue, 2024-2032
5.2.3 By Application - Global Social CRM Tools Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global Social CRM Tools Market Size, 2022 & 2032
6.2 By Region - Global Social CRM Tools Revenue & Forecasts
6.2.1 By Region - Global Social CRM Tools Revenue, 2018-2023
6.2.2 By Region - Global Social CRM Tools Revenue, 2024-2032
6.2.3 By Region - Global Social CRM Tools Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America Social CRM Tools Revenue, 2018-2032
6.3.2 US Social CRM Tools Market Size, 2018-2032
6.3.3 Canada Social CRM Tools Market Size, 2018-2032
6.3.4 Mexico Social CRM Tools Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe Social CRM Tools Revenue, 2018-2032
6.4.2 Germany Social CRM Tools Market Size, 2018-2032
6.4.3 France Social CRM Tools Market Size, 2018-2032
6.4.4 U.K. Social CRM Tools Market Size, 2018-2032
6.4.5 Italy Social CRM Tools Market Size, 2018-2032
6.4.6 Russia Social CRM Tools Market Size, 2018-2032
6.4.7 Nordic Countries Social CRM Tools Market Size, 2018-2032
6.4.8 Benelux Social CRM Tools Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia Social CRM Tools Revenue, 2018-2032
6.5.2 China Social CRM Tools Market Size, 2018-2032
6.5.3 Japan Social CRM Tools Market Size, 2018-2032
6.5.4 South Korea Social CRM Tools Market Size, 2018-2032
6.5.5 Southeast Asia Social CRM Tools Market Size, 2018-2032
6.5.6 India Social CRM Tools Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America Social CRM Tools Revenue, 2018-2032
6.6.2 Brazil Social CRM Tools Market Size, 2018-2032
6.6.3 Argentina Social CRM Tools Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Social CRM Tools Revenue, 2018-2032
6.7.2 Turkey Social CRM Tools Market Size, 2018-2032
6.7.3 Israel Social CRM Tools Market Size, 2018-2032
6.7.4 Saudi Arabia Social CRM Tools Market Size, 2018-2032
6.7.5 UAE Social CRM Tools Market Size, 2018-2032
7 Social CRM Tools Companies Profiles
7.1 Mitchell 1
7.1.1 Mitchell 1 Company Summary
7.1.2 Mitchell 1 Business Overview
7.1.3 Mitchell 1 Social CRM Tools Major Product Offerings
7.1.4 Mitchell 1 Social CRM Tools Revenue in Global Market (2018-2023)
7.1.5 Mitchell 1 Key News & Latest Developments
7.2 Continuon
7.2.1 Continuon Company Summary
7.2.2 Continuon Business Overview
7.2.3 Continuon Social CRM Tools Major Product Offerings
7.2.4 Continuon Social CRM Tools Revenue in Global Market (2018-2023)
7.2.5 Continuon Key News & Latest Developments
7.3 Acidaes Solutions
7.3.1 Acidaes Solutions Company Summary
7.3.2 Acidaes Solutions Business Overview
7.3.3 Acidaes Solutions Social CRM Tools Major Product Offerings
7.3.4 Acidaes Solutions Social CRM Tools Revenue in Global Market (2018-2023)
7.3.5 Acidaes Solutions Key News & Latest Developments
7.4 Oracle
7.4.1 Oracle Company Summary
7.4.2 Oracle Business Overview
7.4.3 Oracle Social CRM Tools Major Product Offerings
7.4.4 Oracle Social CRM Tools Revenue in Global Market (2018-2023)
7.4.5 Oracle Key News & Latest Developments
7.5 Locobuzz Solutions
7.5.1 Locobuzz Solutions Company Summary
7.5.2 Locobuzz Solutions Business Overview
7.5.3 Locobuzz Solutions Social CRM Tools Major Product Offerings
7.5.4 Locobuzz Solutions Social CRM Tools Revenue in Global Market (2018-2023)
7.5.5 Locobuzz Solutions Key News & Latest Developments
7.6 Sendible
7.6.1 Sendible Company Summary
7.6.2 Sendible Business Overview
7.6.3 Sendible Social CRM Tools Major Product Offerings
7.6.4 Sendible Social CRM Tools Revenue in Global Market (2018-2023)
7.6.5 Sendible Key News & Latest Developments
7.7 Napoleon
7.7.1 Napoleon Company Summary
7.7.2 Napoleon Business Overview
7.7.3 Napoleon Social CRM Tools Major Product Offerings
7.7.4 Napoleon Social CRM Tools Revenue in Global Market (2018-2023)
7.7.5 Napoleon Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Social CRM Tools Market Opportunities & Trends in Global Market
Table 2. Social CRM Tools Market Drivers in Global Market
Table 3. Social CRM Tools Market Restraints in Global Market
Table 4. Key Players of Social CRM Tools in Global Market
Table 5. Top Social CRM Tools Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Social CRM Tools Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Social CRM Tools Revenue Share by Companies, 2018-2023
Table 8. Global Companies Social CRM Tools Product Type
Table 9. List of Global Tier 1 Social CRM Tools Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Social CRM Tools Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Social CRM Tools Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - Social CRM Tools Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Social CRM Tools Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global Social CRM Tools Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - Social CRM Tools Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Social CRM Tools Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global Social CRM Tools Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global Social CRM Tools Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Social CRM Tools Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America Social CRM Tools Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Social CRM Tools Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe Social CRM Tools Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Social CRM Tools Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia Social CRM Tools Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Social CRM Tools Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America Social CRM Tools Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Social CRM Tools Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa Social CRM Tools Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Social CRM Tools Revenue, (US$, Mn), 2024-2032
Table 30. Mitchell 1 Company Summary
Table 31. Mitchell 1 Social CRM Tools Product Offerings
Table 32. Mitchell 1 Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 33. Mitchell 1 Key News & Latest Developments
Table 34. Continuon Company Summary
Table 35. Continuon Social CRM Tools Product Offerings
Table 36. Continuon Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 37. Continuon Key News & Latest Developments
Table 38. Acidaes Solutions Company Summary
Table 39. Acidaes Solutions Social CRM Tools Product Offerings
Table 40. Acidaes Solutions Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 41. Acidaes Solutions Key News & Latest Developments
Table 42. Oracle Company Summary
Table 43. Oracle Social CRM Tools Product Offerings
Table 44. Oracle Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 45. Oracle Key News & Latest Developments
Table 46. Locobuzz Solutions Company Summary
Table 47. Locobuzz Solutions Social CRM Tools Product Offerings
Table 48. Locobuzz Solutions Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 49. Locobuzz Solutions Key News & Latest Developments
Table 50. Sendible Company Summary
Table 51. Sendible Social CRM Tools Product Offerings
Table 52. Sendible Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 53. Sendible Key News & Latest Developments
Table 54. Napoleon Company Summary
Table 55. Napoleon Social CRM Tools Product Offerings
Table 56. Napoleon Social CRM Tools Revenue (US$, Mn) & (2018-2023)
Table 57. Napoleon Key News & Latest Developments
List of Figures
Figure 1. Social CRM Tools Segment by Type in 2022
Figure 2. Social CRM Tools Segment by Application in 2022
Figure 3. Global Social CRM Tools Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Social CRM Tools Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global Social CRM Tools Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Social CRM Tools Revenue in 2022
Figure 8. By Type - Global Social CRM Tools Revenue Market Share, 2018-2032
Figure 9. By Application - Global Social CRM Tools Revenue Market Share, 2018-2032
Figure 10. By Type - Global Social CRM Tools Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global Social CRM Tools Revenue Market Share, 2018-2032
Figure 12. By Application - Global Social CRM Tools Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global Social CRM Tools Revenue Market Share, 2018-2032
Figure 14. By Region - Global Social CRM Tools Revenue Market Share, 2018-2032
Figure 15. By Country - North America Social CRM Tools Revenue Market Share, 2018-2032
Figure 16. US Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 17. Canada Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe Social CRM Tools Revenue Market Share, 2018-2032
Figure 20. Germany Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 21. France Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 23. Italy Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 24. Russia Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia Social CRM Tools Revenue Market Share, 2018-2032
Figure 28. China Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 29. Japan Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 32. India Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America Social CRM Tools Revenue Market Share, 2018-2032
Figure 34. Brazil Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa Social CRM Tools Revenue Market Share, 2018-2032
Figure 37. Turkey Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 38. Israel Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 40. UAE Social CRM Tools Revenue, (US$, Mn), 2018-2032
Figure 41. Mitchell 1 Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Continuon Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Acidaes Solutions Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Oracle Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Locobuzz Solutions Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Sendible Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Napoleon Social CRM Tools Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
