The global Social Media Customer Service Software market was valued at US$ 1.9 billion in 2023 and is projected to reach US$ 4.3 billion by 2030, at a CAGR of 13.2% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
Social customer service is the practice of proactively listening for and responding to support issues on social channels.
This report aims to provide a comprehensive presentation of the global market for Social Media Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Social Media Customer Service Software. This report contains market size and forecasts of Social Media Customer Service Software in global, including the following market information:
- Global Social Media Customer Service Software Market Revenue, 2018-2023, 2024-2032, ($ millions)
- Global top five companies in 2023 (%)
The global key manufacturers of Social Media Customer Service Software include Brand Embassy, Brand24, Conversocial, Coosto, Copiny, Desk.com Inc, Deskero, eGain and Engage, etc. in 2023, the global top five players have a share approximately % in terms of revenue.
The importance of social media customer service software cannot be overstated. With businesses increasingly leveraging social media platforms to engage with their customers, the need for efficient and effective customer service solutions has grown exponentially.
Customer Expectations and Preferences
- Response Time: 42% of customers expect a response on social media within 60 minutes. Quick responses are crucial for maintaining customer satisfaction and loyalty.
- Preferred Channel: Over 70% of customers prefer to use social media for customer service over traditional channels like phone and email, due to its convenience and speed.
Business Adoption and Usage
- Implementation Rate: 67% of businesses have adopted some form of social media customer service software to manage interactions on platforms like Facebook, Twitter, and Instagram.
- Integration: 80% of companies report integrating their social media customer service software with their existing CRM systems, ensuring a seamless flow of information and better customer insights.
Efficiency and Productivity
- Reduction in Resolution Time: Companies using social media customer service software experience a 35% reduction in resolution times compared to traditional methods.
- Agent Productivity: Businesses report a 25% increase in customer service agent productivity when using specialized social media customer service tools, thanks to features like automated responses and streamlined workflows.
Customer Satisfaction and Retention
- CSAT Scores: Companies that utilize social media customer service software see an average increase of 18% in their Customer Satisfaction (CSAT) scores.
- Customer Retention: Effective social media customer service can improve customer retention rates by up to 15%, as timely and satisfactory resolutions enhance customer loyalty.
Cost Efficiency
- Cost Savings: On average, businesses save 20-30% on customer service costs by utilizing social media platforms, as they reduce the need for extensive call center operations.
- Automation Benefits: Implementing automation within social media customer service software can lead to a 30% reduction in manual handling costs, freeing up agents to handle more complex issues.
Engagement and Reach
- Customer Engagement: Companies with active social media customer service programs see a 48% increase in customer engagement, as prompt responses and proactive communication encourage more interaction.
- Brand Reach: Effective social media customer service can enhance brand visibility and reach, with 60% of customers more likely to share positive service experiences on their own social networks.
Competitive Advantage
- Differentiation: 55% of businesses believe that providing superior social media customer service gives them a competitive edge in their industry.
- Customer Insights: Social media customer service software provides valuable data and insights, helping businesses understand customer needs and preferences better, leading to more targeted and effective marketing strategies.
The adoption of social media customer service software is not just a trend but a necessity for modern businesses. With the ability to meet customer expectations, improve efficiency, and drive satisfaction, these tools are essential for any company looking to thrive in the digital marketplace.
We surveyed the Social Media Customer Service Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Social Media Customer Service Software Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Social Media Customer Service Software Market Segment Percentages, by Type, 2023 (%)
- On-Premise
- Cloud-Based
- SaaS
Global Social Media Customer Service Software Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Social Media Customer Service Software Market Segment Percentages, by Application, 2023 (%)
- SME (Small and Medium Enterprises)
- Large Enterprise
Global Social Media Customer Service Software Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Social Media Customer Service Software Market Segment Percentages, By Region and Country, 2023 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies Social Media Customer Service Software revenues in global market, 2018-2023 (estimated), ($ millions)
- Key companies Social Media Customer Service Software revenues share in global market, 2023 (%)
key players include:
- Brand Embassy
- Brand24
- Conversocial
- Coosto
- Copiny
- Desk.com Inc
- Deskero
- eGain
- Engage
- Freshdesk
- Hootsuite
- inSided
- Interactions
- Khoros Care
- LogMeIn Inc
- NapoleonCat
- Sentiment
- Sleek
- Socialbakers
- SoDash
- Sparkcentral
- Sprinklr
- Sprout Social
- ThoughtBuzz
- Zoho
Outline of Major Chapters:
Chapter 1: Introduces the definition of Social Media Customer Service Software, market overview.
Chapter 2: Global Social Media Customer Service Software market size in revenue.
Chapter 3: Detailed analysis of Social Media Customer Service Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Social Media Customer Service Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Social Media Customer Service Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Social Media Customer Service Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Social Media Customer Service Software Overall Market Size
2.1 Global Social Media Customer Service Software Market Size: 2022 VS 2032
2.2 Global Social Media Customer Service Software Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Social Media Customer Service Software Players in Global Market
3.2 Top Global Social Media Customer Service Software Companies Ranked by Revenue
3.3 Global Social Media Customer Service Software Revenue by Companies
3.4 Top 3 and Top 5 Social Media Customer Service Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies Social Media Customer Service Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Social Media Customer Service Software Players in Global Market
3.6.1 List of Global Tier 1 Social Media Customer Service Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Social Media Customer Service Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Social Media Customer Service Software Market Size Markets, 2022 & 2032
4.1.2 On-Premise
4.1.3 Cloud-Based
4.1.4 SaaS
4.2 By Type - Global Social Media Customer Service Software Revenue & Forecasts
4.2.1 By Type - Global Social Media Customer Service Software Revenue, 2018-2023
4.2.2 By Type - Global Social Media Customer Service Software Revenue, 2024-2032
4.2.3 By Type - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Social Media Customer Service Software Market Size, 2022 & 2032
5.1.2 SME (Small and Medium Enterprises)
5.1.3 Large Enterprise
5.2 By Application - Global Social Media Customer Service Software Revenue & Forecasts
5.2.1 By Application - Global Social Media Customer Service Software Revenue, 2018-2023
5.2.2 By Application - Global Social Media Customer Service Software Revenue, 2024-2032
5.2.3 By Application - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global Social Media Customer Service Software Market Size, 2022 & 2032
6.2 By Region - Global Social Media Customer Service Software Revenue & Forecasts
6.2.1 By Region - Global Social Media Customer Service Software Revenue, 2018-2023
6.2.2 By Region - Global Social Media Customer Service Software Revenue, 2024-2032
6.2.3 By Region - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America Social Media Customer Service Software Revenue, 2018-2032
6.3.2 US Social Media Customer Service Software Market Size, 2018-2032
6.3.3 Canada Social Media Customer Service Software Market Size, 2018-2032
6.3.4 Mexico Social Media Customer Service Software Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe Social Media Customer Service Software Revenue, 2018-2032
6.4.2 Germany Social Media Customer Service Software Market Size, 2018-2032
6.4.3 France Social Media Customer Service Software Market Size, 2018-2032
6.4.4 U.K. Social Media Customer Service Software Market Size, 2018-2032
6.4.5 Italy Social Media Customer Service Software Market Size, 2018-2032
6.4.6 Russia Social Media Customer Service Software Market Size, 2018-2032
6.4.7 Nordic Countries Social Media Customer Service Software Market Size, 2018-2032
6.4.8 Benelux Social Media Customer Service Software Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia Social Media Customer Service Software Revenue, 2018-2032
6.5.2 China Social Media Customer Service Software Market Size, 2018-2032
6.5.3 Japan Social Media Customer Service Software Market Size, 2018-2032
6.5.4 South Korea Social Media Customer Service Software Market Size, 2018-2032
6.5.5 Southeast Asia Social Media Customer Service Software Market Size, 2018-2032
6.5.6 India Social Media Customer Service Software Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America Social Media Customer Service Software Revenue, 2018-2032
6.6.2 Brazil Social Media Customer Service Software Market Size, 2018-2032
6.6.3 Argentina Social Media Customer Service Software Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Social Media Customer Service Software Revenue, 2018-2032
6.7.2 Turkey Social Media Customer Service Software Market Size, 2018-2032
6.7.3 Israel Social Media Customer Service Software Market Size, 2018-2032
6.7.4 Saudi Arabia Social Media Customer Service Software Market Size, 2018-2032
6.7.5 UAE Social Media Customer Service Software Market Size, 2018-2032
7 Social Media Customer Service Software Companies Profiles
7.1 Brand Embassy
7.1.1 Brand Embassy Company Summary
7.1.2 Brand Embassy Business Overview
7.1.3 Brand Embassy Social Media Customer Service Software Major Product Offerings
7.1.4 Brand Embassy Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.1.5 Brand Embassy Key News & Latest Developments
7.2 Brand24
7.2.1 Brand24 Company Summary
7.2.2 Brand24 Business Overview
7.2.3 Brand24 Social Media Customer Service Software Major Product Offerings
7.2.4 Brand24 Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.2.5 Brand24 Key News & Latest Developments
7.3 Conversocial
7.3.1 Conversocial Company Summary
7.3.2 Conversocial Business Overview
7.3.3 Conversocial Social Media Customer Service Software Major Product Offerings
7.3.4 Conversocial Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.3.5 Conversocial Key News & Latest Developments
7.4 Coosto
7.4.1 Coosto Company Summary
7.4.2 Coosto Business Overview
7.4.3 Coosto Social Media Customer Service Software Major Product Offerings
7.4.4 Coosto Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.4.5 Coosto Key News & Latest Developments
7.5 Copiny
7.5.1 Copiny Company Summary
7.5.2 Copiny Business Overview
7.5.3 Copiny Social Media Customer Service Software Major Product Offerings
7.5.4 Copiny Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.5.5 Copiny Key News & Latest Developments
7.6 Desk.com Inc
7.6.1 Desk.com Inc Company Summary
7.6.2 Desk.com Inc Business Overview
7.6.3 Desk.com Inc Social Media Customer Service Software Major Product Offerings
7.6.4 Desk.com Inc Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.6.5 Desk.com Inc Key News & Latest Developments
7.7 Deskero
7.7.1 Deskero Company Summary
7.7.2 Deskero Business Overview
7.7.3 Deskero Social Media Customer Service Software Major Product Offerings
7.7.4 Deskero Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.7.5 Deskero Key News & Latest Developments
7.8 eGain
7.8.1 eGain Company Summary
7.8.2 eGain Business Overview
7.8.3 eGain Social Media Customer Service Software Major Product Offerings
7.8.4 eGain Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.8.5 eGain Key News & Latest Developments
7.9 Engage
7.9.1 Engage Company Summary
7.9.2 Engage Business Overview
7.9.3 Engage Social Media Customer Service Software Major Product Offerings
7.9.4 Engage Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.9.5 Engage Key News & Latest Developments
7.10 Freshdesk
7.10.1 Freshdesk Company Summary
7.10.2 Freshdesk Business Overview
7.10.3 Freshdesk Social Media Customer Service Software Major Product Offerings
7.10.4 Freshdesk Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.10.5 Freshdesk Key News & Latest Developments
7.11 Hootsuite
7.11.1 Hootsuite Company Summary
7.11.2 Hootsuite Business Overview
7.11.3 Hootsuite Social Media Customer Service Software Major Product Offerings
7.11.4 Hootsuite Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.11.5 Hootsuite Key News & Latest Developments
7.12 inSided
7.12.1 inSided Company Summary
7.12.2 inSided Business Overview
7.12.3 inSided Social Media Customer Service Software Major Product Offerings
7.12.4 inSided Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.12.5 inSided Key News & Latest Developments
7.13 Interactions
7.13.1 Interactions Company Summary
7.13.2 Interactions Business Overview
7.13.3 Interactions Social Media Customer Service Software Major Product Offerings
7.13.4 Interactions Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.13.5 Interactions Key News & Latest Developments
7.14 Khoros Care
7.14.1 Khoros Care Company Summary
7.14.2 Khoros Care Business Overview
7.14.3 Khoros Care Social Media Customer Service Software Major Product Offerings
7.14.4 Khoros Care Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.14.5 Khoros Care Key News & Latest Developments
7.15 LogMeIn Inc
7.15.1 LogMeIn Inc Company Summary
7.15.2 LogMeIn Inc Business Overview
7.15.3 LogMeIn Inc Social Media Customer Service Software Major Product Offerings
7.15.4 LogMeIn Inc Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.15.5 LogMeIn Inc Key News & Latest Developments
7.16 NapoleonCat
7.16.1 NapoleonCat Company Summary
7.16.2 NapoleonCat Business Overview
7.16.3 NapoleonCat Social Media Customer Service Software Major Product Offerings
7.16.4 NapoleonCat Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.16.5 NapoleonCat Key News & Latest Developments
7.17 Sentiment
7.17.1 Sentiment Company Summary
7.17.2 Sentiment Business Overview
7.17.3 Sentiment Social Media Customer Service Software Major Product Offerings
7.17.4 Sentiment Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.17.5 Sentiment Key News & Latest Developments
7.18 Sleek
7.18.1 Sleek Company Summary
7.18.2 Sleek Business Overview
7.18.3 Sleek Social Media Customer Service Software Major Product Offerings
7.18.4 Sleek Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.18.5 Sleek Key News & Latest Developments
7.19 Socialbakers
7.19.1 Socialbakers Company Summary
7.19.2 Socialbakers Business Overview
7.19.3 Socialbakers Social Media Customer Service Software Major Product Offerings
7.19.4 Socialbakers Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.19.5 Socialbakers Key News & Latest Developments
7.20 SoDash
7.20.1 SoDash Company Summary
7.20.2 SoDash Business Overview
7.20.3 SoDash Social Media Customer Service Software Major Product Offerings
7.20.4 SoDash Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.20.5 SoDash Key News & Latest Developments
7.21 Sparkcentral
7.21.1 Sparkcentral Company Summary
7.21.2 Sparkcentral Business Overview
7.21.3 Sparkcentral Social Media Customer Service Software Major Product Offerings
7.21.4 Sparkcentral Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.21.5 Sparkcentral Key News & Latest Developments
7.22 Sprinklr
7.22.1 Sprinklr Company Summary
7.22.2 Sprinklr Business Overview
7.22.3 Sprinklr Social Media Customer Service Software Major Product Offerings
7.22.4 Sprinklr Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.22.5 Sprinklr Key News & Latest Developments
7.23 Sprout Social
7.23.1 Sprout Social Company Summary
7.23.2 Sprout Social Business Overview
7.23.3 Sprout Social Social Media Customer Service Software Major Product Offerings
7.23.4 Sprout Social Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.23.5 Sprout Social Key News & Latest Developments
7.24 ThoughtBuzz
7.24.1 ThoughtBuzz Company Summary
7.24.2 ThoughtBuzz Business Overview
7.24.3 ThoughtBuzz Social Media Customer Service Software Major Product Offerings
7.24.4 ThoughtBuzz Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.24.5 ThoughtBuzz Key News & Latest Developments
7.25 Zoho
7.25.1 Zoho Company Summary
7.25.2 Zoho Business Overview
7.25.3 Zoho Social Media Customer Service Software Major Product Offerings
7.25.4 Zoho Social Media Customer Service Software Revenue in Global Market (2018-2023)
7.25.5 Zoho Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Social Media Customer Service Software Market Opportunities & Trends in Global Market
Table 2. Social Media Customer Service Software Market Drivers in Global Market
Table 3. Social Media Customer Service Software Market Restraints in Global Market
Table 4. Key Players of Social Media Customer Service Software in Global Market
Table 5. Top Social Media Customer Service Software Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Social Media Customer Service Software Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Social Media Customer Service Software Revenue Share by Companies, 2018-2023
Table 8. Global Companies Social Media Customer Service Software Product Type
Table 9. List of Global Tier 1 Social Media Customer Service Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Social Media Customer Service Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Social Media Customer Service Software Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - Social Media Customer Service Software Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Social Media Customer Service Software Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global Social Media Customer Service Software Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - Social Media Customer Service Software Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Social Media Customer Service Software Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global Social Media Customer Service Software Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global Social Media Customer Service Software Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Social Media Customer Service Software Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America Social Media Customer Service Software Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Social Media Customer Service Software Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe Social Media Customer Service Software Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Social Media Customer Service Software Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia Social Media Customer Service Software Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Social Media Customer Service Software Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America Social Media Customer Service Software Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Social Media Customer Service Software Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa Social Media Customer Service Software Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Social Media Customer Service Software Revenue, (US$, Mn), 2024-2032
Table 30. Brand Embassy Company Summary
Table 31. Brand Embassy Social Media Customer Service Software Product Offerings
Table 32. Brand Embassy Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 33. Brand Embassy Key News & Latest Developments
Table 34. Brand24 Company Summary
Table 35. Brand24 Social Media Customer Service Software Product Offerings
Table 36. Brand24 Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 37. Brand24 Key News & Latest Developments
Table 38. Conversocial Company Summary
Table 39. Conversocial Social Media Customer Service Software Product Offerings
Table 40. Conversocial Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 41. Conversocial Key News & Latest Developments
Table 42. Coosto Company Summary
Table 43. Coosto Social Media Customer Service Software Product Offerings
Table 44. Coosto Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 45. Coosto Key News & Latest Developments
Table 46. Copiny Company Summary
Table 47. Copiny Social Media Customer Service Software Product Offerings
Table 48. Copiny Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 49. Copiny Key News & Latest Developments
Table 50. Desk.com Inc Company Summary
Table 51. Desk.com Inc Social Media Customer Service Software Product Offerings
Table 52. Desk.com Inc Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 53. Desk.com Inc Key News & Latest Developments
Table 54. Deskero Company Summary
Table 55. Deskero Social Media Customer Service Software Product Offerings
Table 56. Deskero Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 57. Deskero Key News & Latest Developments
Table 58. eGain Company Summary
Table 59. eGain Social Media Customer Service Software Product Offerings
Table 60. eGain Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 61. eGain Key News & Latest Developments
Table 62. Engage Company Summary
Table 63. Engage Social Media Customer Service Software Product Offerings
Table 64. Engage Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 65. Engage Key News & Latest Developments
Table 66. Freshdesk Company Summary
Table 67. Freshdesk Social Media Customer Service Software Product Offerings
Table 68. Freshdesk Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 69. Freshdesk Key News & Latest Developments
Table 70. Hootsuite Company Summary
Table 71. Hootsuite Social Media Customer Service Software Product Offerings
Table 72. Hootsuite Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 73. Hootsuite Key News & Latest Developments
Table 74. inSided Company Summary
Table 75. inSided Social Media Customer Service Software Product Offerings
Table 76. inSided Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 77. inSided Key News & Latest Developments
Table 78. Interactions Company Summary
Table 79. Interactions Social Media Customer Service Software Product Offerings
Table 80. Interactions Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 81. Interactions Key News & Latest Developments
Table 82. Khoros Care Company Summary
Table 83. Khoros Care Social Media Customer Service Software Product Offerings
Table 84. Khoros Care Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 85. Khoros Care Key News & Latest Developments
Table 86. LogMeIn Inc Company Summary
Table 87. LogMeIn Inc Social Media Customer Service Software Product Offerings
Table 88. LogMeIn Inc Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 89. LogMeIn Inc Key News & Latest Developments
Table 90. NapoleonCat Company Summary
Table 91. NapoleonCat Social Media Customer Service Software Product Offerings
Table 92. NapoleonCat Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 93. NapoleonCat Key News & Latest Developments
Table 94. Sentiment Company Summary
Table 95. Sentiment Social Media Customer Service Software Product Offerings
Table 96. Sentiment Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 97. Sentiment Key News & Latest Developments
Table 98. Sleek Company Summary
Table 99. Sleek Social Media Customer Service Software Product Offerings
Table 100. Sleek Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 101. Sleek Key News & Latest Developments
Table 102. Socialbakers Company Summary
Table 103. Socialbakers Social Media Customer Service Software Product Offerings
Table 104. Socialbakers Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 105. Socialbakers Key News & Latest Developments
Table 106. SoDash Company Summary
Table 107. SoDash Social Media Customer Service Software Product Offerings
Table 108. SoDash Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 109. SoDash Key News & Latest Developments
Table 110. Sparkcentral Company Summary
Table 111. Sparkcentral Social Media Customer Service Software Product Offerings
Table 112. Sparkcentral Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 113. Sparkcentral Key News & Latest Developments
Table 114. Sprinklr Company Summary
Table 115. Sprinklr Social Media Customer Service Software Product Offerings
Table 116. Sprinklr Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 117. Sprinklr Key News & Latest Developments
Table 118. Sprout Social Company Summary
Table 119. Sprout Social Social Media Customer Service Software Product Offerings
Table 120. Sprout Social Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 121. Sprout Social Key News & Latest Developments
Table 122. ThoughtBuzz Company Summary
Table 123. ThoughtBuzz Social Media Customer Service Software Product Offerings
Table 124. ThoughtBuzz Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 125. ThoughtBuzz Key News & Latest Developments
Table 126. Zoho Company Summary
Table 127. Zoho Social Media Customer Service Software Product Offerings
Table 128. Zoho Social Media Customer Service Software Revenue (US$, Mn) & (2018-2023)
Table 129. Zoho Key News & Latest Developments
List of Figures
Figure 1. Social Media Customer Service Software Segment by Type in 2022
Figure 2. Social Media Customer Service Software Segment by Application in 2022
Figure 3. Global Social Media Customer Service Software Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Social Media Customer Service Software Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global Social Media Customer Service Software Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Social Media Customer Service Software Revenue in 2022
Figure 8. By Type - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 9. By Application - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 10. By Type - Global Social Media Customer Service Software Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 12. By Application - Global Social Media Customer Service Software Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 14. By Region - Global Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 15. By Country - North America Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 16. US Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 17. Canada Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 20. Germany Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 21. France Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 23. Italy Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 24. Russia Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 28. China Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 29. Japan Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 32. India Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 34. Brazil Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa Social Media Customer Service Software Revenue Market Share, 2018-2032
Figure 37. Turkey Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 38. Israel Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 40. UAE Social Media Customer Service Software Revenue, (US$, Mn), 2018-2032
Figure 41. Brand Embassy Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Brand24 Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Conversocial Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Coosto Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Copiny Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Desk.com Inc Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Deskero Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. eGain Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Engage Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Freshdesk Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Hootsuite Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. inSided Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. Interactions Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 54. Khoros Care Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 55. LogMeIn Inc Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 56. NapoleonCat Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 57. Sentiment Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 58. Sleek Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 59. Socialbakers Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 60. SoDash Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 61. Sparkcentral Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 62. Sprinklr Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 63. Sprout Social Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 64. ThoughtBuzz Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 65. Zoho Social Media Customer Service Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
