This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management Services. This report contains market size and forecasts of Customer Relationship Management Services in global, including the following market information:
Global Customer Relationship Management Services Market Revenue, 2018-2023, 2024-2032, ($ millions)
Global top five companies in 2022 (%)
The global Customer Relationship Management Services market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Customer Relationship Management Services include Deloitte, KPMG, Bain & Company, Cordence Worldwide, EY, North Highland, Boston Consulting Group, Horvath & Partners and PA Consulting Group, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
WE surveyed the Customer Relationship Management Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management Services Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global Customer Relationship Management Services Market Segment Percentages, by Type, 2022 (%)
Cloud-based
On-premise
Global Customer Relationship Management Services Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global Customer Relationship Management Services Market Segment Percentages, by Application, 2022 (%)
SMEs
Large Enterprise
Global Customer Relationship Management Services Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global Customer Relationship Management Services Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Relationship Management Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Deloitte
KPMG
Bain & Company
Cordence Worldwide
EY
North Highland
Boston Consulting Group
Horvath & Partners
PA Consulting Group
R/GA
Sia Partners
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management Services, market overview.
Chapter 2: Global Customer Relationship Management Services market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management Services Overall Market Size
2.1 Global Customer Relationship Management Services Market Size: 2022 VS 2032
2.2 Global Customer Relationship Management Services Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management Services Players in Global Market
3.2 Top Global Customer Relationship Management Services Companies Ranked by Revenue
3.3 Global Customer Relationship Management Services Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management Services Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Relationship Management Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management Services Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management Services Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management Services Market Size Markets, 2022 & 2032
4.1.2 Cloud-based
4.1.3 On-premise
4.2 By Type - Global Customer Relationship Management Services Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management Services Revenue, 2018-2023
4.2.2 By Type - Global Customer Relationship Management Services Revenue, 2024-2032
4.2.3 By Type - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management Services Market Size, 2022 & 2032
5.1.2 SMEs
5.1.3 Large Enterprise
5.2 By Application - Global Customer Relationship Management Services Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management Services Revenue, 2018-2023
5.2.2 By Application - Global Customer Relationship Management Services Revenue, 2024-2032
5.2.3 By Application - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global Customer Relationship Management Services Market Size, 2022 & 2032
6.2 By Region - Global Customer Relationship Management Services Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management Services Revenue, 2018-2023
6.2.2 By Region - Global Customer Relationship Management Services Revenue, 2024-2032
6.2.3 By Region - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America Customer Relationship Management Services Revenue, 2018-2032
6.3.2 US Customer Relationship Management Services Market Size, 2018-2032
6.3.3 Canada Customer Relationship Management Services Market Size, 2018-2032
6.3.4 Mexico Customer Relationship Management Services Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management Services Revenue, 2018-2032
6.4.2 Germany Customer Relationship Management Services Market Size, 2018-2032
6.4.3 France Customer Relationship Management Services Market Size, 2018-2032
6.4.4 U.K. Customer Relationship Management Services Market Size, 2018-2032
6.4.5 Italy Customer Relationship Management Services Market Size, 2018-2032
6.4.6 Russia Customer Relationship Management Services Market Size, 2018-2032
6.4.7 Nordic Countries Customer Relationship Management Services Market Size, 2018-2032
6.4.8 Benelux Customer Relationship Management Services Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management Services Revenue, 2018-2032
6.5.2 China Customer Relationship Management Services Market Size, 2018-2032
6.5.3 Japan Customer Relationship Management Services Market Size, 2018-2032
6.5.4 South Korea Customer Relationship Management Services Market Size, 2018-2032
6.5.5 Southeast Asia Customer Relationship Management Services Market Size, 2018-2032
6.5.6 India Customer Relationship Management Services Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America Customer Relationship Management Services Revenue, 2018-2032
6.6.2 Brazil Customer Relationship Management Services Market Size, 2018-2032
6.6.3 Argentina Customer Relationship Management Services Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management Services Revenue, 2018-2032
6.7.2 Turkey Customer Relationship Management Services Market Size, 2018-2032
6.7.3 Israel Customer Relationship Management Services Market Size, 2018-2032
6.7.4 Saudi Arabia Customer Relationship Management Services Market Size, 2018-2032
6.7.5 UAE Customer Relationship Management Services Market Size, 2018-2032
7 Customer Relationship Management Services Companies Profiles
7.1 Deloitte
7.1.1 Deloitte Company Summary
7.1.2 Deloitte Business Overview
7.1.3 Deloitte Customer Relationship Management Services Major Product Offerings
7.1.4 Deloitte Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.1.5 Deloitte Key News & Latest Developments
7.2 KPMG
7.2.1 KPMG Company Summary
7.2.2 KPMG Business Overview
7.2.3 KPMG Customer Relationship Management Services Major Product Offerings
7.2.4 KPMG Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.2.5 KPMG Key News & Latest Developments
7.3 Bain & Company
7.3.1 Bain & Company Company Summary
7.3.2 Bain & Company Business Overview
7.3.3 Bain & Company Customer Relationship Management Services Major Product Offerings
7.3.4 Bain & Company Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.3.5 Bain & Company Key News & Latest Developments
7.4 Cordence Worldwide
7.4.1 Cordence Worldwide Company Summary
7.4.2 Cordence Worldwide Business Overview
7.4.3 Cordence Worldwide Customer Relationship Management Services Major Product Offerings
7.4.4 Cordence Worldwide Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.4.5 Cordence Worldwide Key News & Latest Developments
7.5 EY
7.5.1 EY Company Summary
7.5.2 EY Business Overview
7.5.3 EY Customer Relationship Management Services Major Product Offerings
7.5.4 EY Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.5.5 EY Key News & Latest Developments
7.6 North Highland
7.6.1 North Highland Company Summary
7.6.2 North Highland Business Overview
7.6.3 North Highland Customer Relationship Management Services Major Product Offerings
7.6.4 North Highland Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.6.5 North Highland Key News & Latest Developments
7.7 Boston Consulting Group
7.7.1 Boston Consulting Group Company Summary
7.7.2 Boston Consulting Group Business Overview
7.7.3 Boston Consulting Group Customer Relationship Management Services Major Product Offerings
7.7.4 Boston Consulting Group Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.7.5 Boston Consulting Group Key News & Latest Developments
7.8 Horvath & Partners
7.8.1 Horvath & Partners Company Summary
7.8.2 Horvath & Partners Business Overview
7.8.3 Horvath & Partners Customer Relationship Management Services Major Product Offerings
7.8.4 Horvath & Partners Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.8.5 Horvath & Partners Key News & Latest Developments
7.9 PA Consulting Group
7.9.1 PA Consulting Group Company Summary
7.9.2 PA Consulting Group Business Overview
7.9.3 PA Consulting Group Customer Relationship Management Services Major Product Offerings
7.9.4 PA Consulting Group Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.9.5 PA Consulting Group Key News & Latest Developments
7.10 R/GA
7.10.1 R/GA Company Summary
7.10.2 R/GA Business Overview
7.10.3 R/GA Customer Relationship Management Services Major Product Offerings
7.10.4 R/GA Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.10.5 R/GA Key News & Latest Developments
7.11 Sia Partners
7.11.1 Sia Partners Company Summary
7.11.2 Sia Partners Business Overview
7.11.3 Sia Partners Customer Relationship Management Services Major Product Offerings
7.11.4 Sia Partners Customer Relationship Management Services Revenue in Global Market (2018-2023)
7.11.5 Sia Partners Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Customer Relationship Management Services Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management Services Market Drivers in Global Market
Table 3. Customer Relationship Management Services Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management Services in Global Market
Table 5. Top Customer Relationship Management Services Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Relationship Management Services Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Relationship Management Services Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Relationship Management Services Product Type
Table 9. List of Global Tier 1 Customer Relationship Management Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Relationship Management Services Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - Customer Relationship Management Services Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Relationship Management Services Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global Customer Relationship Management Services Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - Customer Relationship Management Services Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Relationship Management Services Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global Customer Relationship Management Services Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global Customer Relationship Management Services Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Relationship Management Services Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America Customer Relationship Management Services Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Relationship Management Services Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe Customer Relationship Management Services Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Relationship Management Services Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia Customer Relationship Management Services Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Relationship Management Services Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America Customer Relationship Management Services Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Relationship Management Services Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa Customer Relationship Management Services Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Relationship Management Services Revenue, (US$, Mn), 2024-2032
Table 30. Deloitte Company Summary
Table 31. Deloitte Customer Relationship Management Services Product Offerings
Table 32. Deloitte Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 33. Deloitte Key News & Latest Developments
Table 34. KPMG Company Summary
Table 35. KPMG Customer Relationship Management Services Product Offerings
Table 36. KPMG Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 37. KPMG Key News & Latest Developments
Table 38. Bain & Company Company Summary
Table 39. Bain & Company Customer Relationship Management Services Product Offerings
Table 40. Bain & Company Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 41. Bain & Company Key News & Latest Developments
Table 42. Cordence Worldwide Company Summary
Table 43. Cordence Worldwide Customer Relationship Management Services Product Offerings
Table 44. Cordence Worldwide Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 45. Cordence Worldwide Key News & Latest Developments
Table 46. EY Company Summary
Table 47. EY Customer Relationship Management Services Product Offerings
Table 48. EY Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 49. EY Key News & Latest Developments
Table 50. North Highland Company Summary
Table 51. North Highland Customer Relationship Management Services Product Offerings
Table 52. North Highland Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 53. North Highland Key News & Latest Developments
Table 54. Boston Consulting Group Company Summary
Table 55. Boston Consulting Group Customer Relationship Management Services Product Offerings
Table 56. Boston Consulting Group Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 57. Boston Consulting Group Key News & Latest Developments
Table 58. Horvath & Partners Company Summary
Table 59. Horvath & Partners Customer Relationship Management Services Product Offerings
Table 60. Horvath & Partners Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 61. Horvath & Partners Key News & Latest Developments
Table 62. PA Consulting Group Company Summary
Table 63. PA Consulting Group Customer Relationship Management Services Product Offerings
Table 64. PA Consulting Group Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 65. PA Consulting Group Key News & Latest Developments
Table 66. R/GA Company Summary
Table 67. R/GA Customer Relationship Management Services Product Offerings
Table 68. R/GA Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 69. R/GA Key News & Latest Developments
Table 70. Sia Partners Company Summary
Table 71. Sia Partners Customer Relationship Management Services Product Offerings
Table 72. Sia Partners Customer Relationship Management Services Revenue (US$, Mn) & (2018-2023)
Table 73. Sia Partners Key News & Latest Developments
List of Figures
Figure 1. Customer Relationship Management Services Segment by Type in 2022
Figure 2. Customer Relationship Management Services Segment by Application in 2022
Figure 3. Global Customer Relationship Management Services Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management Services Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global Customer Relationship Management Services Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management Services Revenue in 2022
Figure 8. By Type - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 9. By Application - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 10. By Type - Global Customer Relationship Management Services Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 12. By Application - Global Customer Relationship Management Services Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 14. By Region - Global Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 15. By Country - North America Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 16. US Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 17. Canada Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 20. Germany Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 21. France Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 23. Italy Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 24. Russia Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 28. China Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 29. Japan Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 32. India Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 34. Brazil Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa Customer Relationship Management Services Revenue Market Share, 2018-2032
Figure 37. Turkey Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 38. Israel Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 40. UAE Customer Relationship Management Services Revenue, (US$, Mn), 2018-2032
Figure 41. Deloitte Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. KPMG Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Bain & Company Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Cordence Worldwide Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. EY Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. North Highland Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Boston Consulting Group Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Horvath & Partners Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. PA Consulting Group Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. R/GA Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Sia Partners Customer Relationship Management Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
