The global CRM Analytics market was valued at US$ 6590.1 million in 2022 and is projected to reach US$ 10540 million by 2029, at a CAGR of 6.9% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
This report aims to provide a comprehensive presentation of the global market for CRM Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding CRM Analytics. This report contains market size and forecasts of CRM Analytics in global, including the following market information:
- Global CRM Analytics Market Revenue, 2018-2023, 2024-2032, ($ millions)
- Global top five companies in 2022 (%)
The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
We surveyed the CRM Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global CRM Analytics Market, by Type, 2018-2023, 2024-2032 ($ millions)
Global CRM Analytics Market Segment Percentages, by Type, 2022 (%)
- Sales Analytics
- Customer Analytics
- Contact Center Analytics
- Marketing Analytics
- Web & Social Media Analytics
Global CRM Analytics Market, by Application, 2018-2023, 2024-2032 ($ millions)
Global CRM Analytics Market Segment Percentages, by Application, 2022 (%)
- Large Enterprises
- Small and Medium Businesses
Global CRM Analytics Market, By Region and Country, 2018-2023, 2024-2032 ($ Millions)
Global CRM Analytics Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- US
- Canada
- Mexico
- Europe
- Germany
- France
- U.K.
- Italy
- Russia
- Nordic Countries
- Benelux
- Rest of Europe
- Asia
- China
- Japan
- South Korea
- Southeast Asia
- India
- Rest of Asia
- South America
- Brazil
- Argentina
- Rest of South America
- Middle East & Africa
- Turkey
- Israel
- Saudi Arabia
- UAE
- Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
- Key companies CRM Analytics revenues in global market, 2018-2023 (estimated), ($ millions)
- Key companies CRM Analytics revenues share in global market, 2022 (%)
Key players include:
- Oracle
- SAP SE
- IBM
- Microsoft
- SAS Institute
- Accenture PLC
- Infor
- Teradata
- Angoss Software Corporation
- Salesforce
Outline of Major Chapters:
Chapter 1: Introduces the definition of CRM Analytics, market overview.
Chapter 2: Global CRM Analytics market size in revenue.
Chapter 3: Detailed analysis of CRM Analytics company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of CRM Analytics in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 CRM Analytics Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global CRM Analytics Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global CRM Analytics Overall Market Size
2.1 Global CRM Analytics Market Size: 2022 VS 2032
2.2 Global CRM Analytics Market Size, Prospects & Forecasts: 2018-2032
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top CRM Analytics Players in Global Market
3.2 Top Global CRM Analytics Companies Ranked by Revenue
3.3 Global CRM Analytics Revenue by Companies
3.4 Top 3 and Top 5 CRM Analytics Companies in Global Market, by Revenue in 2022
3.5 Global Companies CRM Analytics Product Type
3.6 Tier 1, Tier 2 and Tier 3 CRM Analytics Players in Global Market
3.6.1 List of Global Tier 1 CRM Analytics Companies
3.6.2 List of Global Tier 2 and Tier 3 CRM Analytics Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global CRM Analytics Market Size Markets, 2022 & 2032
4.1.2 Sales Analytics
4.1.3 Customer Analytics
4.1.4 Contact Center Analytics
4.1.5 Marketing Analytics
4.1.6 Web & Social Media Analytics
4.2 By Type - Global CRM Analytics Revenue & Forecasts
4.2.1 By Type - Global CRM Analytics Revenue, 2018-2023
4.2.2 By Type - Global CRM Analytics Revenue, 2024-2032
4.2.3 By Type - Global CRM Analytics Revenue Market Share, 2018-2032
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global CRM Analytics Market Size, 2022 & 2032
5.1.2 Large Enterprises
5.1.3 Small and Medium Businesses
5.2 By Application - Global CRM Analytics Revenue & Forecasts
5.2.1 By Application - Global CRM Analytics Revenue, 2018-2023
5.2.2 By Application - Global CRM Analytics Revenue, 2024-2032
5.2.3 By Application - Global CRM Analytics Revenue Market Share, 2018-2032
6 Sights by Region
6.1 By Region - Global CRM Analytics Market Size, 2022 & 2032
6.2 By Region - Global CRM Analytics Revenue & Forecasts
6.2.1 By Region - Global CRM Analytics Revenue, 2018-2023
6.2.2 By Region - Global CRM Analytics Revenue, 2024-2032
6.2.3 By Region - Global CRM Analytics Revenue Market Share, 2018-2032
6.3 North America
6.3.1 By Country - North America CRM Analytics Revenue, 2018-2032
6.3.2 US CRM Analytics Market Size, 2018-2032
6.3.3 Canada CRM Analytics Market Size, 2018-2032
6.3.4 Mexico CRM Analytics Market Size, 2018-2032
6.4 Europe
6.4.1 By Country - Europe CRM Analytics Revenue, 2018-2032
6.4.2 Germany CRM Analytics Market Size, 2018-2032
6.4.3 France CRM Analytics Market Size, 2018-2032
6.4.4 U.K. CRM Analytics Market Size, 2018-2032
6.4.5 Italy CRM Analytics Market Size, 2018-2032
6.4.6 Russia CRM Analytics Market Size, 2018-2032
6.4.7 Nordic Countries CRM Analytics Market Size, 2018-2032
6.4.8 Benelux CRM Analytics Market Size, 2018-2032
6.5 Asia
6.5.1 By Region - Asia CRM Analytics Revenue, 2018-2032
6.5.2 China CRM Analytics Market Size, 2018-2032
6.5.3 Japan CRM Analytics Market Size, 2018-2032
6.5.4 South Korea CRM Analytics Market Size, 2018-2032
6.5.5 Southeast Asia CRM Analytics Market Size, 2018-2032
6.5.6 India CRM Analytics Market Size, 2018-2032
6.6 South America
6.6.1 By Country - South America CRM Analytics Revenue, 2018-2032
6.6.2 Brazil CRM Analytics Market Size, 2018-2032
6.6.3 Argentina CRM Analytics Market Size, 2018-2032
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa CRM Analytics Revenue, 2018-2032
6.7.2 Turkey CRM Analytics Market Size, 2018-2032
6.7.3 Israel CRM Analytics Market Size, 2018-2032
6.7.4 Saudi Arabia CRM Analytics Market Size, 2018-2032
6.7.5 UAE CRM Analytics Market Size, 2018-2032
7 CRM Analytics Companies Profiles
7.1 Oracle
7.1.1 Oracle Company Summary
7.1.2 Oracle Business Overview
7.1.3 Oracle CRM Analytics Major Product Offerings
7.1.4 Oracle CRM Analytics Revenue in Global Market (2018-2023)
7.1.5 Oracle Key News & Latest Developments
7.2 SAP SE
7.2.1 SAP SE Company Summary
7.2.2 SAP SE Business Overview
7.2.3 SAP SE CRM Analytics Major Product Offerings
7.2.4 SAP SE CRM Analytics Revenue in Global Market (2018-2023)
7.2.5 SAP SE Key News & Latest Developments
7.3 IBM
7.3.1 IBM Company Summary
7.3.2 IBM Business Overview
7.3.3 IBM CRM Analytics Major Product Offerings
7.3.4 IBM CRM Analytics Revenue in Global Market (2018-2023)
7.3.5 IBM Key News & Latest Developments
7.4 Microsoft
7.4.1 Microsoft Company Summary
7.4.2 Microsoft Business Overview
7.4.3 Microsoft CRM Analytics Major Product Offerings
7.4.4 Microsoft CRM Analytics Revenue in Global Market (2018-2023)
7.4.5 Microsoft Key News & Latest Developments
7.5 SAS Institute
7.5.1 SAS Institute Company Summary
7.5.2 SAS Institute Business Overview
7.5.3 SAS Institute CRM Analytics Major Product Offerings
7.5.4 SAS Institute CRM Analytics Revenue in Global Market (2018-2023)
7.5.5 SAS Institute Key News & Latest Developments
7.6 Accenture PLC
7.6.1 Accenture PLC Company Summary
7.6.2 Accenture PLC Business Overview
7.6.3 Accenture PLC CRM Analytics Major Product Offerings
7.6.4 Accenture PLC CRM Analytics Revenue in Global Market (2018-2023)
7.6.5 Accenture PLC Key News & Latest Developments
7.7 Infor
7.7.1 Infor Company Summary
7.7.2 Infor Business Overview
7.7.3 Infor CRM Analytics Major Product Offerings
7.7.4 Infor CRM Analytics Revenue in Global Market (2018-2023)
7.7.5 Infor Key News & Latest Developments
7.8 Teradata
7.8.1 Teradata Company Summary
7.8.2 Teradata Business Overview
7.8.3 Teradata CRM Analytics Major Product Offerings
7.8.4 Teradata CRM Analytics Revenue in Global Market (2018-2023)
7.8.5 Teradata Key News & Latest Developments
7.9 Angoss Software Corporation
7.9.1 Angoss Software Corporation Company Summary
7.9.2 Angoss Software Corporation Business Overview
7.9.3 Angoss Software Corporation CRM Analytics Major Product Offerings
7.9.4 Angoss Software Corporation CRM Analytics Revenue in Global Market (2018-2023)
7.9.5 Angoss Software Corporation Key News & Latest Developments
7.10 Salesforce
7.10.1 Salesforce Company Summary
7.10.2 Salesforce Business Overview
7.10.3 Salesforce CRM Analytics Major Product Offerings
7.10.4 Salesforce CRM Analytics Revenue in Global Market (2018-2023)
7.10.5 Salesforce Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. CRM Analytics Market Opportunities & Trends in Global Market
Table 2. CRM Analytics Market Drivers in Global Market
Table 3. CRM Analytics Market Restraints in Global Market
Table 4. Key Players of CRM Analytics in Global Market
Table 5. Top CRM Analytics Players in Global Market, Ranking by Revenue (2022)
Table 6. Global CRM Analytics Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global CRM Analytics Revenue Share by Companies, 2018-2023
Table 8. Global Companies CRM Analytics Product Type
Table 9. List of Global Tier 1 CRM Analytics Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 CRM Analytics Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global CRM Analytics Revenue, (US$, Mn), 2022 & 2032
Table 12. By Type - CRM Analytics Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - CRM Analytics Revenue in Global (US$, Mn), 2024-2032
Table 14. By Application ? Global CRM Analytics Revenue, (US$, Mn), 2022 & 2032
Table 15. By Application - CRM Analytics Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - CRM Analytics Revenue in Global (US$, Mn), 2024-2032
Table 17. By Region ? Global CRM Analytics Revenue, (US$, Mn), 2022 & 2032
Table 18. By Region - Global CRM Analytics Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global CRM Analytics Revenue (US$, Mn), 2024-2032
Table 20. By Country - North America CRM Analytics Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America CRM Analytics Revenue, (US$, Mn), 2024-2032
Table 22. By Country - Europe CRM Analytics Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe CRM Analytics Revenue, (US$, Mn), 2024-2032
Table 24. By Region - Asia CRM Analytics Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia CRM Analytics Revenue, (US$, Mn), 2024-2032
Table 26. By Country - South America CRM Analytics Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America CRM Analytics Revenue, (US$, Mn), 2024-2032
Table 28. By Country - Middle East & Africa CRM Analytics Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa CRM Analytics Revenue, (US$, Mn), 2024-2032
Table 30. Oracle Company Summary
Table 31. Oracle CRM Analytics Product Offerings
Table 32. Oracle CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 33. Oracle Key News & Latest Developments
Table 34. SAP SE Company Summary
Table 35. SAP SE CRM Analytics Product Offerings
Table 36. SAP SE CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 37. SAP SE Key News & Latest Developments
Table 38. IBM Company Summary
Table 39. IBM CRM Analytics Product Offerings
Table 40. IBM CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 41. IBM Key News & Latest Developments
Table 42. Microsoft Company Summary
Table 43. Microsoft CRM Analytics Product Offerings
Table 44. Microsoft CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 45. Microsoft Key News & Latest Developments
Table 46. SAS Institute Company Summary
Table 47. SAS Institute CRM Analytics Product Offerings
Table 48. SAS Institute CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 49. SAS Institute Key News & Latest Developments
Table 50. Accenture PLC Company Summary
Table 51. Accenture PLC CRM Analytics Product Offerings
Table 52. Accenture PLC CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 53. Accenture PLC Key News & Latest Developments
Table 54. Infor Company Summary
Table 55. Infor CRM Analytics Product Offerings
Table 56. Infor CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 57. Infor Key News & Latest Developments
Table 58. Teradata Company Summary
Table 59. Teradata CRM Analytics Product Offerings
Table 60. Teradata CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 61. Teradata Key News & Latest Developments
Table 62. Angoss Software Corporation Company Summary
Table 63. Angoss Software Corporation CRM Analytics Product Offerings
Table 64. Angoss Software Corporation CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 65. Angoss Software Corporation Key News & Latest Developments
Table 66. Salesforce Company Summary
Table 67. Salesforce CRM Analytics Product Offerings
Table 68. Salesforce CRM Analytics Revenue (US$, Mn) & (2018-2023)
Table 69. Salesforce Key News & Latest Developments
List of Figures
Figure 1. CRM Analytics Segment by Type in 2022
Figure 2. CRM Analytics Segment by Application in 2022
Figure 3. Global CRM Analytics Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global CRM Analytics Market Size: 2022 VS 2032 (US$, Mn)
Figure 6. Global CRM Analytics Revenue, 2018-2032 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by CRM Analytics Revenue in 2022
Figure 8. By Type - Global CRM Analytics Revenue Market Share, 2018-2032
Figure 9. By Application - Global CRM Analytics Revenue Market Share, 2018-2032
Figure 10. By Type - Global CRM Analytics Revenue, (US$, Mn), 2022 & 2032
Figure 11. By Type - Global CRM Analytics Revenue Market Share, 2018-2032
Figure 12. By Application - Global CRM Analytics Revenue, (US$, Mn), 2022 & 2032
Figure 13. By Application - Global CRM Analytics Revenue Market Share, 2018-2032
Figure 14. By Region - Global CRM Analytics Revenue Market Share, 2018-2032
Figure 15. By Country - North America CRM Analytics Revenue Market Share, 2018-2032
Figure 16. US CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 17. Canada CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 18. Mexico CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 19. By Country - Europe CRM Analytics Revenue Market Share, 2018-2032
Figure 20. Germany CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 21. France CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 22. U.K. CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 23. Italy CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 24. Russia CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 25. Nordic Countries CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 26. Benelux CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 27. By Region - Asia CRM Analytics Revenue Market Share, 2018-2032
Figure 28. China CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 29. Japan CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 30. South Korea CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 31. Southeast Asia CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 32. India CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 33. By Country - South America CRM Analytics Revenue Market Share, 2018-2032
Figure 34. Brazil CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 35. Argentina CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 36. By Country - Middle East & Africa CRM Analytics Revenue Market Share, 2018-2032
Figure 37. Turkey CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 38. Israel CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 39. Saudi Arabia CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 40. UAE CRM Analytics Revenue, (US$, Mn), 2018-2032
Figure 41. Oracle CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. SAP SE CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. IBM CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Microsoft CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. SAS Institute CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Accenture PLC CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Infor CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Teradata CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. Angoss Software Corporation CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Salesforce CRM Analytics Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
