Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Outsourcing, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Outsourcing. This report contains market size and forecasts of Customer Relationship Management (CRM) Outsourcing in global, including the following market information:
Global Customer Relationship Management (CRM) Outsourcing Market Revenue, 2018-2023, 2024-2030, ($ millions)
Global top five companies in 2022 (%)
The global Customer Relationship Management (CRM) Outsourcing market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.
We surveyed the Customer Relationship Management (CRM) Outsourcing companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management (CRM) Outsourcing Market, by Type, 2018-2023, 2024-2030 ($ millions)
Global Customer Relationship Management (CRM) Outsourcing Market Segment Percentages, by Type, 2022 (%)
Communications Management
Multi-Channel Customer Engagement
Analytic Solutions
Others
Global Customer Relationship Management (CRM) Outsourcing Market, by Application, 2018-2023, 2024-2030 ($ millions)
Global Customer Relationship Management (CRM) Outsourcing Market Segment Percentages, by Application, 2022 (%)
Retail
BFSI
Telecom & IT
Healthcare
Others
Global Customer Relationship Management (CRM) Outsourcing Market, By Region and Country, 2018-2023, 2024-2030 ($ Millions)
Global Customer Relationship Management (CRM) Outsourcing Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management (CRM) Outsourcing revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Relationship Management (CRM) Outsourcing revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
IBM
Accenture
Cognizant
Infosys
HCL Technologies
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management (CRM) Outsourcing, market overview.
Chapter 2: Global Customer Relationship Management (CRM) Outsourcing market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Outsourcing company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management (CRM) Outsourcing in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
TABLE OF CONTENTS
1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management (CRM) Outsourcing Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management (CRM) Outsourcing Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management (CRM) Outsourcing Overall Market Size
2.1 Global Customer Relationship Management (CRM) Outsourcing Market Size: 2022 VS 2030
2.2 Global Customer Relationship Management (CRM) Outsourcing Market Size, Prospects & Forecasts: 2018-2030
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management (CRM) Outsourcing Players in Global Market
3.2 Top Global Customer Relationship Management (CRM) Outsourcing Companies Ranked by Revenue
3.3 Global Customer Relationship Management (CRM) Outsourcing Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management (CRM) Outsourcing Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Relationship Management (CRM) Outsourcing Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management (CRM) Outsourcing Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management (CRM) Outsourcing Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Outsourcing Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management (CRM) Outsourcing Market Size Markets, 2022 & 2030
4.1.2 Communications Management
4.1.3 Multi-Channel Customer Engagement
4.1.4 Analytic Solutions
4.1.5 Others
4.2 By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2023
4.2.2 By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue, 2024-2030
4.2.3 By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management (CRM) Outsourcing Market Size, 2022 & 2030
5.1.2 Retail
5.1.3 BFSI
5.1.4 Telecom & IT
5.1.5 Healthcare
5.1.6 Others
5.2 By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2023
5.2.2 By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue, 2024-2030
5.2.3 By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
6 Sights by Region
6.1 By Region - Global Customer Relationship Management (CRM) Outsourcing Market Size, 2022 & 2030
6.2 By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2023
6.2.2 By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue, 2024-2030
6.2.3 By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
6.3 North America
6.3.1 By Country - North America Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2030
6.3.2 US Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.3.3 Canada Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.3.4 Mexico Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2030
6.4.2 Germany Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4.3 France Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4.4 U.K. Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4.5 Italy Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4.6 Russia Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4.7 Nordic Countries Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.4.8 Benelux Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2030
6.5.2 China Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.5.3 Japan Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.5.4 South Korea Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.5.5 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.5.6 India Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.6 South America
6.6.1 By Country - South America Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2030
6.6.2 Brazil Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.6.3 Argentina Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2030
6.7.2 Turkey Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.7.3 Israel Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.7.4 Saudi Arabia Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
6.7.5 UAE Customer Relationship Management (CRM) Outsourcing Market Size, 2018-2030
7 Customer Relationship Management (CRM) Outsourcing Companies Profiles
7.1 IBM
7.1.1 IBM Company Summary
7.1.2 IBM Business Overview
7.1.3 IBM Customer Relationship Management (CRM) Outsourcing Major Product Offerings
7.1.4 IBM Customer Relationship Management (CRM) Outsourcing Revenue in Global Market (2018-2023)
7.1.5 IBM Key News & Latest Developments
7.2 Accenture
7.2.1 Accenture Company Summary
7.2.2 Accenture Business Overview
7.2.3 Accenture Customer Relationship Management (CRM) Outsourcing Major Product Offerings
7.2.4 Accenture Customer Relationship Management (CRM) Outsourcing Revenue in Global Market (2018-2023)
7.2.5 Accenture Key News & Latest Developments
7.3 Cognizant
7.3.1 Cognizant Company Summary
7.3.2 Cognizant Business Overview
7.3.3 Cognizant Customer Relationship Management (CRM) Outsourcing Major Product Offerings
7.3.4 Cognizant Customer Relationship Management (CRM) Outsourcing Revenue in Global Market (2018-2023)
7.3.5 Cognizant Key News & Latest Developments
7.4 Infosys
7.4.1 Infosys Company Summary
7.4.2 Infosys Business Overview
7.4.3 Infosys Customer Relationship Management (CRM) Outsourcing Major Product Offerings
7.4.4 Infosys Customer Relationship Management (CRM) Outsourcing Revenue in Global Market (2018-2023)
7.4.5 Infosys Key News & Latest Developments
7.5 HCL Technologies
7.5.1 HCL Technologies Company Summary
7.5.2 HCL Technologies Business Overview
7.5.3 HCL Technologies Customer Relationship Management (CRM) Outsourcing Major Product Offerings
7.5.4 HCL Technologies Customer Relationship Management (CRM) Outsourcing Revenue in Global Market (2018-2023)
7.5.5 HCL Technologies Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
LIST OF TABLES & FIGURES
List of Tables
Table 1. Customer Relationship Management (CRM) Outsourcing Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management (CRM) Outsourcing Market Drivers in Global Market
Table 3. Customer Relationship Management (CRM) Outsourcing Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management (CRM) Outsourcing in Global Market
Table 5. Top Customer Relationship Management (CRM) Outsourcing Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Relationship Management (CRM) Outsourcing Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Relationship Management (CRM) Outsourcing Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Relationship Management (CRM) Outsourcing Product Type
Table 9. List of Global Tier 1 Customer Relationship Management (CRM) Outsourcing Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Outsourcing Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type ? Global Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2022 & 2030
Table 12. By Type - Customer Relationship Management (CRM) Outsourcing Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Relationship Management (CRM) Outsourcing Revenue in Global (US$, Mn), 2024-2030
Table 14. By Application ? Global Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2022 & 2030
Table 15. By Application - Customer Relationship Management (CRM) Outsourcing Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Relationship Management (CRM) Outsourcing Revenue in Global (US$, Mn), 2024-2030
Table 17. By Region ? Global Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2022 & 2030
Table 18. By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn), 2024-2030
Table 20. By Country - North America Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2024-2030
Table 22. By Country - Europe Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2024-2030
Table 24. By Region - Asia Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2024-2030
Table 26. By Country - South America Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2024-2030
Table 28. By Country - Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2024-2030
Table 30. IBM Company Summary
Table 31. IBM Customer Relationship Management (CRM) Outsourcing Product Offerings
Table 32. IBM Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 33. IBM Key News & Latest Developments
Table 34. Accenture Company Summary
Table 35. Accenture Customer Relationship Management (CRM) Outsourcing Product Offerings
Table 36. Accenture Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 37. Accenture Key News & Latest Developments
Table 38. Cognizant Company Summary
Table 39. Cognizant Customer Relationship Management (CRM) Outsourcing Product Offerings
Table 40. Cognizant Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 41. Cognizant Key News & Latest Developments
Table 42. Infosys Company Summary
Table 43. Infosys Customer Relationship Management (CRM) Outsourcing Product Offerings
Table 44. Infosys Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 45. Infosys Key News & Latest Developments
Table 46. HCL Technologies Company Summary
Table 47. HCL Technologies Customer Relationship Management (CRM) Outsourcing Product Offerings
Table 48. HCL Technologies Customer Relationship Management (CRM) Outsourcing Revenue (US$, Mn) & (2018-2023)
Table 49. HCL Technologies Key News & Latest Developments
List of Figures
Figure 1. Customer Relationship Management (CRM) Outsourcing Segment by Type in 2022
Figure 2. Customer Relationship Management (CRM) Outsourcing Segment by Application in 2022
Figure 3. Global Customer Relationship Management (CRM) Outsourcing Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management (CRM) Outsourcing Market Size: 2022 VS 2030 (US$, Mn)
Figure 6. Global Customer Relationship Management (CRM) Outsourcing Revenue, 2018-2030 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management (CRM) Outsourcing Revenue in 2022
Figure 8. By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 9. By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 10. By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2022 & 2030
Figure 11. By Type - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 12. By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2022 & 2030
Figure 13. By Application - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 14. By Region - Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 15. By Country - North America Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 16. US Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 17. Canada Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 18. Mexico Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 19. By Country - Europe Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 20. Germany Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 21. France Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 22. U.K. Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 23. Italy Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 24. Russia Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 25. Nordic Countries Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 26. Benelux Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 27. By Region - Asia Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 28. China Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 29. Japan Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 30. South Korea Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 31. Southeast Asia Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 32. India Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 33. By Country - South America Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 34. Brazil Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 35. Argentina Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 36. By Country - Middle East & Africa Customer Relationship Management (CRM) Outsourcing Revenue Market Share, 2018-2030
Figure 37. Turkey Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 38. Israel Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 39. Saudi Arabia Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 40. UAE Customer Relationship Management (CRM) Outsourcing Revenue, (US$, Mn), 2018-2030
Figure 41. IBM Customer Relationship Management (CRM) Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Accenture Customer Relationship Management (CRM) Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Cognizant Customer Relationship Management (CRM) Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Infosys Customer Relationship Management (CRM) Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. HCL Technologies Customer Relationship Management (CRM) Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
